Hey all,
I've had this noise since I've had the car and I've taken it into the dealership 4 times to try to get this issue resolved, but they have not been able to identify the cause.
At first, I showed them a video of the noise and they said they would look into the issue, but they had problems recreating the noise.
Then, I went into the service department and took a service technician for a test drive and he confirmed the noise. I told the service advisor the specific driving conditions that cause this noise to be heard. The car is still under warranty and they have agreed to fix it at all costs.
Driving Conditions: Note - Only happens if the car has not been driven for a while (engine turned off).
1. Driving at highway speeds (50+ mph)
2. After about 10-14 miles non-stop, vibration noise is heard from what seems to be the Engine area.
3. Noise is heard for about 5 seconds and stops.
4. Noise is heard once every minute or so.
Here is what they have tried:
1. Replaced parts in the drive shaft (failed)
2. Replaced the vacuum pump (failed)
3. Replaced the exhaust pipes (failed)
Video of the noise:
At this point, the service advisor is telling me that this noise may be considered "normal" for SLKs and that they have tried driving other models and that they can hear the sound in those cars too. My car has been in the service department for exactly one month now and they are telling me to come pick up the car tomorrow. They have also offered to take me out on a road test in another SLK to show me the same sound...
Is this an issue that can be brought up with MBUSA to work on a solution? It seems ridiculous that a prestigious, luxury brand like Mercedes would create a vehicle with an intentional functionality of creating a fluttering noise after the car has been driven for a while. I don't care if they have to replace the engine, give me a brand new SLK (or SLC :wink
or give me monetary compensation to purchase another vehicle, but I think something has to be done about this.
Attached are screen shots of the email between me and the service advisor. I'd like to mention that the service department/advisor really are doing all they can to fix the issue for me, but they have not been successful. I don't blame them at all for the noise, but it is frustrating that it cannot be fixed and that they are telling me that it is normal for the noise to be there. Had I known that this car would make these "cheap" and "unpleasing" vibration noises, I would have opted to purchase another roadster from a different make.
Please give me your thoughts on this situation or any information from prior experiences that relate to this in any way. Thanks!
I've had this noise since I've had the car and I've taken it into the dealership 4 times to try to get this issue resolved, but they have not been able to identify the cause.
At first, I showed them a video of the noise and they said they would look into the issue, but they had problems recreating the noise.
Then, I went into the service department and took a service technician for a test drive and he confirmed the noise. I told the service advisor the specific driving conditions that cause this noise to be heard. The car is still under warranty and they have agreed to fix it at all costs.
Driving Conditions: Note - Only happens if the car has not been driven for a while (engine turned off).
1. Driving at highway speeds (50+ mph)
2. After about 10-14 miles non-stop, vibration noise is heard from what seems to be the Engine area.
3. Noise is heard for about 5 seconds and stops.
4. Noise is heard once every minute or so.
Here is what they have tried:
1. Replaced parts in the drive shaft (failed)
2. Replaced the vacuum pump (failed)
3. Replaced the exhaust pipes (failed)
Video of the noise:
At this point, the service advisor is telling me that this noise may be considered "normal" for SLKs and that they have tried driving other models and that they can hear the sound in those cars too. My car has been in the service department for exactly one month now and they are telling me to come pick up the car tomorrow. They have also offered to take me out on a road test in another SLK to show me the same sound...
Is this an issue that can be brought up with MBUSA to work on a solution? It seems ridiculous that a prestigious, luxury brand like Mercedes would create a vehicle with an intentional functionality of creating a fluttering noise after the car has been driven for a while. I don't care if they have to replace the engine, give me a brand new SLK (or SLC :wink
Attached are screen shots of the email between me and the service advisor. I'd like to mention that the service department/advisor really are doing all they can to fix the issue for me, but they have not been successful. I don't blame them at all for the noise, but it is frustrating that it cannot be fixed and that they are telling me that it is normal for the noise to be there. Had I known that this car would make these "cheap" and "unpleasing" vibration noises, I would have opted to purchase another roadster from a different make.
Please give me your thoughts on this situation or any information from prior experiences that relate to this in any way. Thanks!