Issue fixed! = ) - Mercedes Benz SLK Forum

 
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#1 Old 12-29-2010
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Issue fixed! = )

I've recently purchased a Windrestricter, and I have to say it looks great. I do have one problem though. At highway speeds, it rattles quite a bit. I've gone through twice to make sure I have everything tightened up right, and it seems to be mounted correctly. Has anyone else had this problem before? I'm considering on lining the mounting plate with felt on both sides to see if I can limit the sound, but before I do that I wanted to see if anyone has had this problem before.

Last edited by Windrestrictor; 04-14-2011 at 05:59 PM.
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#2 Old 12-29-2010
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We do not get reports of this. Can you please confirm if you have the illuminated version or not? Info on your order? We need to know this so that we can troubleshoot with you.

We are always available for any issues with our products and always work with our customers promptly. 972-487-5987

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Please let us know something soon so that we can get to the bottom of this for you. There may have been a 3M "Bumpon" that was left out of your order and slipped through QC. We will take care of it quickly if that's the case. Looking forward to hearing from you soon.

WindRestrictor®
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#3 Old 12-29-2010
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Now that is what customer service is supposed to be!!!!!!!!!!!!!! Great job!


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#4 Old 12-30-2010
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That is awesome!

Thanks for your response. I shot you an email about this issue. The short version, is that I don't remember getting a 3M "bumpon". That could be the root of my problem.

Really great service! Happy New Year all!
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#5 Old 12-30-2010
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BTW - How cool is this? I send an email to Stephen at 6pm, and actually get a response in less than 20 Min! I'm very impressed, may have to get a new car just to buy another WindRestricter!
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#6 Old 12-31-2010
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On the way! Thanks for letting us know about the issue and letting us help you with it. Please, let us know if you ever need anything at all!

Happy New Year!

Stephen

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