Join Date: Jul 2006
Location: Easton, MD
Vehicle: 2012 SLK 350 (R172)
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I wanted to post a negative vote for getmercedesparts.com so others are aware of the potential issues you may have with them. I've used them several times in the past and I found their prices lower and turn around times pretty good. Up until recently I had been very satisfied.
It may be that they have a new person running the on-line business for Mercedes of Annapolis, but the guy who says he is in charge of the on-line business never follows up like he says he will and when you call back, he offers one excuse after another. At one point I asked the receptionist to direct me to the manager overseeing that area and she didn't call back either. For me, it just reinforces a negative reflection of the entire Mercedes of Annapolis dealership.
To give this some context, my issue started when I ordered several parts recently. A couple of these being the rear window trim covers that I replaced. These are fairly fragile and on the first shipment, they put them in a box with other heavier items but didn't take enough care to properly protect everything. The items shifted during shipping and one of the trim pieces was cracked. After shipping it back, several calls to inquire, and three weeks, the replacement arrived, only to be cracked as well. While they can't control what happens during shipping, they could take more care in how they package their parts. At this point I decided just to go over to my local dealer and pick up the part (lesson learned).
BTW, I did return the second damaged part with their promise to give me a credit, but three weeks later and I still haven't received the credit. All in all, due to their lack of attention to detail, extremely poor customer service, and failure to provide reasonable follow up, getmercedesparts.com and Mercedes of Annapolis get two thumbs down.
Sorry to hear about your problems with them.
I've ordered quite a bit of parts and accessories in the past from them with few problems other than slow deliveries due to them having to order most of the parts since they are not in stock.
I have found that calling them is futile and I just rely on their site's messaging system which is very basic to say the least.
But this is much the same experience I have ordering car parts online in general.
2012 SLK 350, Mars Red, Ash, 7G Automatic, Premium Pkg I, Lighting Pkg, Multimedia Pkg, Sport Pkg, Digital Dual Zone Climate Control, Panorama roof, Air Guide Windstop, Chrome Bonnet Fins, smartTOP roof module v1.42, Akebono ceramic front brake pads, TRW ceramic rear brake pads, DIY Backup Camera
Other Ride: 2016 GLA 250 4Matic, Cirrus White, Ash, Premium Pkg, Multimedia Pkg, Panorama Sunroof, Bi-Xenon Headlamps, Blind Spot Assist