Dealer Recommendation for Service in the Northeast - Mercedes Benz SLK Forum

U.S. Northeast Region Northeast Mercedes Benz SLK Club: Maine, Massachusetts, Connecticut, Delaware, Vermont, New York, New Jersey, Maryland, New Hampshire, Rhode Island, Pennsylvania, District of Columbia

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#1 Old 07-08-2009
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Dealer Recommendation for Service in the Northeast

In Jersey, out of the three i've been to for service i would recommend MB of Freehold.
1) Loaner car provided (even if you didn't buy the car from them)
2) Service advisors are courteous
3) Prompt and great service

1) none i could think of.

The other two i've been to are Ray Catena and Princeton MB and would not recommend them. Princeton is just very slow and Ray Catena's advisors and foreman shop think customers are idiot and spend more time in explaining what to expect from a car rather than fixing the problem.
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#2 Old 07-17-2009
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In Connecticut I prefer Danbury MB. Great service every time I use them. Loaner cars, honest advice, and very fair price. Helpful and friendly.

I used to use Fairfield, their shop is the cleanest place you will ever have you car worked on, but I feel their service practice and attention to detail could improve a lot. Seems they would rather try and sell me a new car rather than perform maintenance. Service staff needs to learn how to listen to a customer.

I have had limited exposure to North Haven and Greenwich but was not impressed with sales staff or service advisors.
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