trouble getting a part

I think your car qualifies under Lemon Law for a refund or replacement.
I would suggest you look it up as only you know the specifics of your car history.

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wja96

· #11 · Jan 21, 2016

It's not unknown for parts to be out of stock for a long time. If Mercedes gets a bad batch of brake modules from the supplier then they have to replace all those brake modules. No-one carries spares stock for EVERY 2016 model year car to have the brakes repaired and the supplier will still be trying to build enough to replace the stock the factory no longer wants so it's easy to see how there is no stock of spares.

This happened to VW Audi group with coil packs on the 1.8 petrol engine a few years back. Roughly an entire year's build of Audi VW, SEAT and Skodas had to have the coil packs replaced and they were on 6-8 weeks back order at one point.

That said, if I had a brand new car I couldn't use for 3 months I would be asking for my money back and getting another car.

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cliveandstella

· #12 · Jan 21, 2016

wja96 said:
That said, if I had a brand new car I couldn't use for 3 months I would be asking for my money back and getting another car.

Me too.... no way should this be happening... get your money back and start again!

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slk55_kt

· #13 · Jan 21, 2016

I thought the whole point of keeping model runs 'similar' was so that the 'basic' parts for the entire model range (R172 in this case) could be more or less interchangeable. Are they telling you that the brake module for the 2016 SLK is different from the earlier R172 versions (from 2012, I think)? I would find it hard to believe that they redesigned the module between any of those model years - especially since they are discontinuing the R172 Model this year. (Maybe someone with a Startek login can compare the part number between a couple of years to see if they are different). If that was the case, I would think that they would only do a redesign if there was a problem with the previous years' design. I call BS on this and would be raising Holy H3ll if that was my car. Are they going to extend your warranty and make your payments? Have they given you a better car to drive? Have them remove the module from a new SLK and make THEM wait for the part before they can sell THEIR car. GRRRR......

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wja96

· #14 · Jan 21, 2016

slk55_kt said:
I thought the whole point of keeping model runs 'similar' was so that the 'basic' parts for the entire model range (R172 in this case) could be more or less interchangeable. Are they telling you that the brake module for the 2016 SLK is different from the earlier R172 versions (from 2012, I think)? I would find it hard to believe that they redesigned the module between any of those model years - especially since they are discontinuing the R172 Model this year. (Maybe someone with a Startek login can compare the part number between a couple of years to see if they are different). If that was the case, I would think that they would only do a redesign if there was a problem with the previous years' design. I call BS on this and would be raising Holy H3ll if that was my car. Are they going to extend your warranty and make your payments? Have they given you a better car to drive? Have them remove the module from a new SLK and make THEM wait for the part before they can sell THEIR car. GRRRR......

Even if the part is the same, if an entire batch is bad, then every car made with that batch will have to have the module replaced and the factory won't be able to build new ones. To Mercedes, keeping the factory running will be the priority, so the first 'good' ones will go to build new cars and only once the supplier has caught up with production demand will they be able to supply spares for cars with defective modules.

Sorry if I wasn't clear the first time.

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