So we ordered the new stereo radio from Car Audio Centre, got a good price quote and next day delivery for £4.99.
Waited in until midday then checked e mails for what they said would be a message giving tracking number/ time of delivery etc.
Strange no mail, so we phoned to see what was happing, gave our order number and was told Ahhh we couldn`t find that stereo in the warehouse.
I asked and at what point was someone going to phone me to give me this news?
I had and was waiting in for my parcel, had paid extra for next day delivery so where are we in this transaction, Answer was I can only apologise and suggest you might like a different stereo, No I replied I want that one when will you have one, Don`t know, next week, would you like a refund?
No I said I want that stereo that`s why I placed my order with you because you told me you had one, I take it you will refund my next day delivery charge.
Yes we will and when the new stereo comes in we won`t charge you for next day delivery.
I almost laughed, of course you won`t I replied because how could you it would have taken getting on for 2 weeks by the time I get it.
It`s amazing how some companies can delivery items bought in 24 hours and others it`s a lottery of when you get it. Grrrrr. R)
Don't get me started.....
We DID recieve a txt Thursday from a courier to say our parcel would be delivered on Friday (yesterday) so we waited all day for it, at 18:00 when the parcel hadn't been delivered I sent an email (no phone contact number.....) to see at what time it would be delivered, to which I get the reply, " it wouldn't fit on the van (it's a handbag for the wife & she only likes small ones), so it will be delivered on Monday", this was also bought with 48hr delivery, so I asked, " if you can send a message to say it's coming , the least you could do is to send another to say there's a problem and it won't be delivered ! " , to which I got the reply, " that's just an automated text !", arrrgggggg !!!!
The trouble is, there's nothing you can do, they hold all the cards, you just have to sit back and take it.......