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Discussion Starter #1
Went there for my recent roof glitch. Very professional in their dealings. Left the car for a day for diagnostics [as i was at work] and on prespecifed time work carried out. Both times car washed and valeted before delivering back to me.

Would recommend them too.
 

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I would agree - I had some warranty work carried out. They sent me a text message to confirm booking time etc. and then the car was immaculate when it was returned in full working order.
 

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As I recall, they are the same chain as Bradford? Stratstone? I'm about to have my first diagnostic challenge for them on 27th to scratch their heads about my squealing brake disc.

The first was a simple replacement axle sensor for auto level on the Xenons. That went well but I guess it was a simple read out from the STAR screen. Odd noises require a little more brain input!
 
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Stratstone are good you won't have any problems with them.

My old man worked in the Ferrari franchise and never had any complaints.
 

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Discussion Starter #5
If you are giving the car for service, i would recommend that you choose one of the men as your service advisor [could specify that while booking]

Two instances: 1] Took my old 200 for some rattle. Was told a story about something wrong with my front suspension. Was told that it was not urgent but will need to be sorted at some point. I was quite busy and distracted that day and i confess that i didnt pay enough attention. So called back a few weeks later and spoke to her - no record of any suspension issue.

An year later: Suspension noise - Took to indy - both front lower arms had too much play. Both replaced.

2] ESP/ABS/BAS fault with 350. ESP Pump whirring all the time. So dropped it in that evening. Got call next day, that they have to order the pump as well as the ECU and check what is wrong. So i rather innocently asked her, what this pump is for? I was told at first that it was for the suspension. I told her that i have never heard of a hydraulic pump related to the suspension of an SLK. Clearly flustered, i could hear conversations in the background and she came back and told me it was the hydraulic pump for the ESP.

Is it too much to ask that your service advisor actually knows the problems and explains to you? I am also slightly frustrated that the bookings are taken by a call centre in Nottingham and so you think you have spoken to somebody in the dealership and arrive there only to realise that it was a call centre that took your call.

I am lucky that i have access to this forum and the collective expertise here.
 

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Went to Stratstone Land Rover in Milton Keynes after getting a call to say Freelander needed a software upgrade. Thought cool as SRS light was on and would be reset once plugged into Diagnostics. After an hour wait they came back with a long list of things that needed doing, or recommends such as brakes, tyres & wiper blades. Must have been a bloody good software upgrade to be able to monitor wiper blade degredation. Oh and the SRS light was still on and not even mentioned. I think it was just a ploy to get work during the recession. Took the 'lander to a local specialist and he reset it whilst doing the service, hasn't come on since. Wouldn't recommend Stratstone Over inflated prices just to pay for a POSH showroom.
 

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Discussion Starter #7
There appears to be some re jigging of staff recently and the new Service manager - James - is keen to improve things and give a better service. He is also very keen for feedback. He took initiative to sort my seatbase which was left to linger by his predecessors.

Had service, seatbase, idler pulley etc recently and it all appears fine.
 
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