Yup call me crazy but i think Mb Dealerships need a new Design. Ok we all go the dealer to have our cars serviced sooner or later. them Mb Dealers got a fancy showroom to lure us in to buy the new Mb. We got Cafe Bars fancy looking girls in High heels asking us if we need a refill or if we can get you anything else. But Oh Boy if i have to bring my Mb into the Dealer and it does not happen very often since i got an 99 R 170 we have to drive into this dark hole with big Letters called Service. A friendly Service Tech stands on the Frontline taking my complains and worries i get out of the car he takes all the info like Vin and problems of my beloved Mb. Than they guide me into a waiting room just like a Hospital has free Coffee Wifi all them fancy OPtions you can get for your Mb. My a beloved Mb is gone and now i am in the Room like i am waiting for the old G/f giving birth to a Newborn. Hours go by and the Girl with the High Heels comes by and tells me Mr Berliner the Mechanic is now ready to see you. Finally i can see my Baby. Well it is about time after looking for 3 hours of Mb Chrome Stuff that i can,t afford and would not buy. I am taking my Wallet out of my back pocket and hide it in the fancy Flowerpot in the Waiting Room. I follow the girl in the High Heels to see my Mechanic. That Mechanic looks like a Doctor fancy $ 9.00 Glove to work on my Baby Mask so i can,t i.d him when he screws up and i have to bring the car back again. LOL. Well kids long story short if Mb would focus more/ spent more $$$ on an open well lid Service Bay/ let the Customer watch what they do to the cars they might would have more repeat business. Yes i understand there a Insurance issue not allowing the masses in the Bays. I have a friend for more than 20 years working at the Dealership He try to tell the Owner look open up the Service and you get Customers buying a new Mb. Why Mb Owners are loyal to a Dealer if they get the right Service. Most of the Owners that bring a car back for Service want too know whats going on behind them walls. Them cars are between 9 and 11 years old. What a great way to show them whats new at Mb. Well Guys not to be a pain in the ass for the post but before i buy a new Ride i check out the Service Bay call me crazy that is just the way i roll. I have no problem spending $ 29.00 bucks on an Airfilter that i can buy across the Street for $ 14.00 we all need to make a living. But if my 11 year old r170 gets they same treatment at my local Mb Dealer like a new R172. I am a customer for Life. On a personal note before you Guys laugh up a Storm and go like silly Berliner. Let me tell you if you can find the time to make a friend at the Mb Dealer you might be surprised how quick you get a Phone call about your Mb. Like Recalls an inside number from the Dm to resolve your Mb problem. It is not how loud you scream at the Dealer it is about that Insider at the Dealership that really can resolve your Mb problem.