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Discussion Starter #1
Hi

I'm new to this site and live in Dublin, Republic of Ireland. I own and 2012 R172 registered 250CDi (tenorite grey) and love it.

I recently purchased a second-hand Becker Map Pilot (previously owned and used in the UK) for my SLK. It works fine but I am having problems registering a new account with Becker Content Manager so that I can update maps etc. Under "Actions", and then "user information" I have entered my e-mail address and password and then pressed OK but did not receive confirmation or acknowledgement that my info was accepted.

I then selected "Buy" from the left hand pane to purchase the latest maps. I'm asked to "Register a new account" and this is where the problem lies. I entered all required details other than "zip code" as Ireland does not use them. I then get an error message "field post code is required" but if I either leave this blank or enter "Dublin 5" which is my Irish postcode I get a further error message "zip code is invalid". So either way I cannot register the new account.

My suspicion is that my "user information" referred to in para 2 above has not been accepted because the previous owner of the Map Pilot, who resides in the UK, is still associated with it and that I may need to either reset the unit or return it to Factory Settings? However, I do not know if this would solve the problem and am hesitant to do so without advice. Would anyone be able to throw some light on this or confirm how I can overcome the problem?

Many thanks in advance.

Brian
 

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Super Moderator UK SLK 55 AMG 2007
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Administrator 2009 SLK 55 AMG/Founding Member 2006
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Premium Member 2005 SLK55 AMG
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11,404 Posts
Hi Brian, and welcome to SLKWorld.com from the UK Midlands - Thanks for joining us! :)

I'm not able to help with your Becker Map Pilot issue, but I hope that someone who knows more about the Becker unit will be along with some useful advice shortly...
 

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Founding Member #2 2008 SLK55 AMG
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19,400 Posts
How about e-mailing/calling tech support for the BeckerMap Pilot? It may be listed in their website.
 

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Registered 2012 SLK250 CDI
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291 Posts
hi , i know its a bit strange !
but i had loads of trouble loggin on to the becker web site .. turned out i hadnt ticked the MR or MRS tab ????? although it looked ticked ......
 

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Registered 2012 SLK200
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519 Posts
Hi Etyu
Thanks for that. I e-mailed them the other day but did not yet receive a response. I'll let you know how I get on.
I wouldn't hold my breath waiting for Becker to reply - in my experience either they don't or it takes them ages.
As far as you original problem is concerned, I would be inclined to manufacture a postcode (e.g. DU5 1AA) because the Post Office will ignore it anyway and if it gets you through the signup process everything is done online anyway. :wink:
 

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Premium Member 2009 SLK55 AMG
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Welcome from the Sacramento Valley SLK Enthusiasts!
 

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Discussion Starter #11
Hi Uri

I definitely had all required fields populated including the Mr/Mrs button selected. Problem lies with zip code section only.

Thanks anyway.
 

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Founding Member #2 2008 SLK55 AMG
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19,400 Posts
Does the Becker Map Pilot unit have a reset "button" ?
 

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Discussion Starter #17
Hi Etyu

Yes it has a reset button but am reluctant to use it (or restore factory settings) until I have received advice about this.

Thanks

Brian
 

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Registered 2012 SLK200
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519 Posts
Don't think the reset button would help, but it's safe to use in any case. The problem, if I understand it right, seems to be with the Becker web site that's insisting on a postcode where there is no such thing in your area. Contacting Becker seems the only way forward and you've already done that. I have one that was pre-owned and the Becker site was happy to let me register it and do any necessary downloads.
 

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Premium Member 2008 SLK55 AMG "Mabel"
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14,838 Posts
Hi Brian, welcome from Barrhead, Scotland. :smile:

Hope you get this sorted sooner rather than later, but I guess you'll just have to wait for them to reply to you.
 

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Founding Member #2 2008 SLK55 AMG
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19,400 Posts
Hi Etyu

Yes it has a reset button but am reluctant to use it (or restore factory settings) until I have received advice about this.

Thanks

Brian
How about using work address and its associated zip code?
 
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