OK well like I said I've always had a good relationship with my local Mercedes dealership (well with the parts dept)
I got a quote for a new subframe £811 inc vat (no discount request at that point) but the parts manager said part was in stock in the UK but he'd not heard of a failure before, He put me through to the service manager who said they would consider putting in a request for Mercedes "support" as he hadn't heard of a failure on an SLK before (he did mention another model where they had seen failures)
They have now advised me that in order to be able to ask Mercedes-Benz if they would be willing to contribute towards the repair of the part they would need to create what they call a "tips case"
They need the vehicle on site to run numerous tests and obtain control unit logs to prove the vehicles mileage etc, this would be at a cost of £132.00.
Questions
1. Has anyone experience this approach before?
and
2. Would you chance your arm in the same circumstances?
I might go back and ask a few more questions before I agree
I got a quote for a new subframe £811 inc vat (no discount request at that point) but the parts manager said part was in stock in the UK but he'd not heard of a failure before, He put me through to the service manager who said they would consider putting in a request for Mercedes "support" as he hadn't heard of a failure on an SLK before (he did mention another model where they had seen failures)
They have now advised me that in order to be able to ask Mercedes-Benz if they would be willing to contribute towards the repair of the part they would need to create what they call a "tips case"
They need the vehicle on site to run numerous tests and obtain control unit logs to prove the vehicles mileage etc, this would be at a cost of £132.00.
Questions
1. Has anyone experience this approach before?
and
2. Would you chance your arm in the same circumstances?
I might go back and ask a few more questions before I agree