Join Date: Nov 2015
Location: Fort Lauderdale, Florida
Vehicle: 2013 SLK 350 Black on Black
Other Toys: 2003 Ford F350, 2007 Ford F150, 17' Ranger Cayman Flats Boat and 25' Center Console Offshore Boat
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OK just read 25 pages, 498 posts on this thread. PeterRoberts I feel ALL of your PAIN, although ours is different we bought a "Certified Warranty" 2013 Mercedes-Benz SLK 350 Black on Black with 26,200 miles on the odometer and last month my wife complained about the roof was leaking rain water on her when she was driving in the rain. So I told her lets take it to the Dealership and have them fix it under warranty. Well the service advisor tells us that the "Top is Warped and is Mis-aligned" and that the seam in the panel top needs to be replaced and it ONLY comes when you buy a NEW TOP that INCLUDES the SEAM on the TOP Panel Piece and IT'S NOT COVERED UNDER WARRANTY, cost to repair $4,700 plus the Labor to do the job.
Well I went online and found a Glass Top Panel piece that MB started replacing these Tops due to either To Cold of Climates or To Hot of Climates like here in South Florida, Mercedes Started replacing these top panel pieces in Dec. of 2012. Ours being a 2013 must have been made sometime in 2012 before Dec. lucky us. Anyway I was not going to replace the Hardtop with the same one again just to have it happen again to the car in 6 months in our climate. So I went searching online and found a slightly used glass top panel piece that fit our car and had it shipped from California to S. Florida some 2,500 miles by via FedEx. The day it arrived looked for damages before I signed for it and the Glass was Good, but I failed to noticed the corners were damaged and needed repairs if it was going to work right. So my Paint and Body man said he could fix it and prime coat it and paint it Black to match the car for $150.
The Glass Top Panel cost me $1,260 plus $150 for repairs and paint and 2 Seals under the Roof cost me $337.08. Total Job cost me $1,747.08 and I did the work myself of installing the Top Panel Piece and it works beautifully again. Had installer that wanted to charge me $500 for putting the top on, so I save that money and did it myself. Now all I need is the Inside Headliner piece that frames the Sunroof / Moonroof part and job is complete.
I completely understand your frustration with MB and I don't know how this is not covered under warranty since MB themselves started replacing these top with glass ones in Dec. of 2012. This car was still under the Manufacturers Warranty but NO was the Answer from the MB Service Dept.
Regardless my wife is happy with her car again and this is the 2nd MB SLK we have purchased from them, use to have the 320 before this one. My BIGGEST pet peeve with Mercedes is that they KEEP all of there PARTS SECRET so there's no way to find out what you need on searches online. Now with my Ford Trucks I can find all I ever wanted to replace parts. Anyway Good Luck with the Sale of your Car, as I know your frustration all to much.