Story about dealership parts pricing! - Mercedes Benz SLK Forum

SLK R170 General Discussion SLK 200, SLK 230K, SLK 320, SLK32 AMG

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#1 Old 03-29-2017
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Story about dealership parts pricing!

I'm sure crazy parts pricing at MB dealerships has probably been discussed before, so this is more of a mildly amusing story of what happened today. I buy most parts online, but hey if you need a part fast, like today or tomorrow, you bite the bullet and go to the dealer, right? Me too.

I needed an expansion tank for our 2003 SLK320. First I looked it up online, to be prepared. Here's what I found on one of the sites I go to:

PSX_20170328_202521-222x254.jpg

So, with the MSRP of $82 in mind, I figure it'd be good to find the part at a local dealer at some price close to that. On the phone, I was able to reach 3 local dealers (on the SF peninsula in California), and here's what they told me after I gave them the part number (1705000349):

Dealer #1 : $82, 2 units in stock
Dealer #2 : $100, none in stock (first asked me if I owned the vehicle or was a service pro, hmm)
Dealer #3 : $130, none in stock

So, no brainer, right? I headed over to Dealer #1 . I walked up to the Parts desk and asked for the part by number. The fellow at the counter pulls it up on his computer and says "That will be $129." I was pretty surprised but managed to say "I was quoted $82 on the phone, can you do that?" And then, I was really surprised when he said "sure, I can do that." Oh, my emotions ran wild...I was shocked, angry, confused, amused, and gleeful all at the same time. But...I played it cool. Oh, yes. Smoothly, I said, "Great." And he got the part and I paid $82 plus tax. The receipt he gave me looks like this:

PSX_20170328_201904-758x261.jpg

Ah, so it's $129.39 List, and $82 Net, if you tell them you got the lower price quoted on the phone! Had I not received the earlier quote on the phone, I would have paid nearly $50 more for the part, not knowing that they were perfectly happy to accept $50 less. And $82 is shown as MSRP online...interesting.

It's kind of a racket, isn't it? Just another reminder that we're really better off buying online whenever we can...the prices are better and frankly there's much more transparency.

Cheers everyone!
-Rich
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#2 Old 03-29-2017
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Always wise to check prices when you can.


You guys have sales tax in the US?
Did they quote without that perhaps?

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#3 Old 03-29-2017
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I just went through a whole saga of having to buy a new front bumper.
My local dealer was willing to take 10% off list price, I also needed some other parts too, 10% off was all I could get.
I found that MB of South Atlanta had the parts for 25% off, I tried to get the local Virginia dealer to match or give more off nope.
I found another online dealer out of Maryland that had the bumper and parts for about 20% off and luckily they let me pick up the parts too since shipping a bumper would have been super expensive.
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Interesting story! Having worked for a dealership (not MB) in the past and having to deal with their parts department, I'm somehow not surprised at stories like this. At least he corrected the 'mistake' and didn't give you a giant hassle like most counter guys would.

Also, I'm glad to see I'm not the only weird one who needed an expansion tank recently. Mine was a bit more of a fiasco to get- ordered online for $70, MB parts book showed 1705000349 as correct, found out SLK32 takes a 1705000549 due to the intercooler system, right part was $150 +return shipping on incorrect one +25% restock fee =$200+. So, you made out much better than I.
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Any recommendations for a good on-line source for MB parts?
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#6 Old 03-29-2017
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Any recommendations for a good on-line source for MB parts?

Don't forget the power of search:
Mercedes Benz SLK Forum - Search Results for SLKWorld online oem parts

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#7 Old 03-29-2017
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Originally Posted by Avel Du View Post
Always wise to check prices when you can.


You guys have sales tax in the US?
Did they quote without that perhaps?
A handful of states have no sales tax, but most do. Here in California we enjoy having some of the highest rates!

For my part purchase at the dealer, I needed to pay $7.18 in sales tax on top of the $82 price of the item, for a total bill of $89.18.

S/RConcepts, sorry to hear of the hassle and extra expense for your 32 but glad you finally got things worked out.

Cheers,
-Rich
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#8 Old 03-30-2017
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Originally Posted by S/RConcepts View Post
Interesting story! Having worked for a dealership (not MB) in the past and having to deal with their parts department, I'm somehow not surprised at stories like this. At least he corrected the 'mistake' and didn't give you a giant hassle like most counter guys would.

Also, I'm glad to see I'm not the only weird one who needed an expansion tank recently. Mine was a bit more of a fiasco to get- ordered online for $70, MB parts book showed 1705000349 as correct, found out SLK32 takes a 1705000549 due to the intercooler system, right part was $150 +return shipping on incorrect one +25% restock fee =$200+. So, you made out much better than I.
Always best to look up part numbers using the MB EPC (Electronic Parts Catalog) with the specific VIN. Then take that part number and go to your favorite online dealer to get the price. There often can be multiple part numbers for seemingly the same part. The online sites typically only show one part number. Several of us here have access to the EPC so easy to get a part number.
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