Join Date: Jan 2018
Location: uk. cumbria
Vehicle: AMG SLC43 2017
Other Toys: Yamaha FJR1300 / Honda 400-4 1975 / Suzuki Gt185 1976/ Mercedes C Class 220D AMG Line 2018
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Thanked 1 Time in 1 Post
Yesterday I took my slc43 in for tyre change, from winter tyres to new summer tyres, ( winter tyres another story)
Dealer told me they could do it whilst I waited, had to be the first vehicle in the workshop, so we were there 30 mins before they opened, my car went in at 8.30am and re emerged
upon inspection of the vehicle, outside, I noticed that two of the rims had sustained damage, to the inner shoulder of the outer rim, an area that can only be damaged whilst the tyres
were been fitted. I raised a complaint straight away with the service dept, the service manager came out to look, to tell me it was kerb damage, ( I have been in the trade 47 years, and know what kerb damage looks like ) todays tyres have outer shoulders built into the tyre wall to prevent kerb damage.
Anyway, he would not accept that this had happened in his workshop, so now I am left with two rims that need repair, (thanks very much ).
we set off back home, but had to return as the wheels were out of balance, another part of the job well done, I had to go out with the workshop controller, to demonstrate the problem,
he agreed that it was in fact out of balance, so back into the workshop, to be balanced again, so this is now 3 hours after we first sent the vehicle into the workshop.
Is there any good honest merc dealers about.