Mercedes putting an artifical hold on my car? - Mercedes Benz SLK Forum

SLC General Discussion SLC 180,200,300,250d,43 AMG

 21Likes
  • 1 Post By jbanks15
  • 1 Post By Windinmyhair
  • 2 Post By Avel Du
  • 1 Post By cousjcc
  • 3 Post By Berliner Heckflosse
  • 4 Post By cousjcc
  • 2 Post By Windinmyhair
  • 1 Post By LeonardoDaBenz
  • 2 Post By MarkChat
  • 2 Post By SLKomatic
  • 2 Post By cousjcc
 
LinkBack Thread Tools
#1 Old 07-27-2018
Registered Users
 
Join Date: Jun 2008
Location: Boerne, TX
Vehicle: 2016 SLK55, Mystic Blue, Black Nappa, P3, Performance Pckg, Carbon Trim, Illuminated Doorsils
Other Toys: 1700cc Vulcan Cruiser, all black and chrome
Posts: 627
Country:
Chats: 0
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 117 Post(s)
Thanks: 49
Thanked 79 Times in 39 Posts
(Thread Starter)
Mercedes putting an artifical hold on my car?

So the car transport cargo ship arrived at port Sunday night. I inquired as to when my SLC 43 would get through the VPC and on it's way here, and my dealer told me that Mercedes is preventing any of the 2019 MY cars from coming through yet. They said it will be held until mid to late august before it is released for delivery.

I find this very hard to believe. Why would they set a build date of July 3rd and allow you to order the car custom if they are going to artificially lengthen its arrival time by blocking its release from the VPC?? Has anyone ever heard of this happening or is it possible this is just a smoke screen to hide vehicle damage in transit?
cousjcc is offline  
Sponsored Links
Advertisement
 
#2 Old 07-27-2018
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 90,561
Country:
Chats: 38
Mentioned: 445 Post(s)
Tagged: 5 Thread(s)
Quoted: 6460 Post(s)
Thanks: 3,219
Thanked 10,972 Times in 8,335 Posts
call mercedes customer service and ask

1 (800) 367-6372
Rorywquin likes this.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#3 Old 07-27-2018
Premium Member
 
Windinmyhair's Avatar
 
Join Date: Sep 2017
Location: Cotswolds
Vehicle: 2014 SLK r172 200AMG blue efficiency petrol Auto
Other Toys: Lots of tools
Posts: 1,587
Country:
Chats: 0
Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 329 Post(s)
Thanks: 56
Thanked 136 Times in 131 Posts
Here in the UK quite a lot of 'options' are added a Port of entry for many makes. Wonder if that is the case in the US? Or do MB not subscribe to the practise?
Avel Du likes this.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Windinmyhair is offline  
 
#4 Old 07-27-2018
Super Moderator/RoTMorganiser

 
Avel Du's Avatar
 
Join Date: Jul 2015
Location: Wirral, England
Vehicle: 2007 SLK55AMG
Other Toys: 2009 SLK 350 (Bluebadger), MK I Nissan Murano (2008), Honda VFR 800 FiW (1998), CB400four f2 (1978)
Posts: 22,407
Country:
Chats: 0
Mentioned: 250 Post(s)
Tagged: 0 Thread(s)
Quoted: 2214 Post(s)
Thanks: 1,915
Thanked 1,426 Times in 1,313 Posts
Garage
Would be surprised if this is it but could it be model release issues?

By which I mean that these cars have updates which are not due to market until that date.
Rorywquin and Windinmyhair like this.

Myk
(Moderator/Ride of the Month Coordinator)


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Thanks go to those that post problems, solutions & feedback. It all helps.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Smartop : Cubby Holder : Cree fronts : Both rear fogs : Clock Insert : Quicksilver exhaust



Useful R170 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Useful R171 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Useful R172 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Avel Du is online now  
#5 Old 07-27-2018
Registered Users
 
Join Date: Jun 2008
Location: Boerne, TX
Vehicle: 2016 SLK55, Mystic Blue, Black Nappa, P3, Performance Pckg, Carbon Trim, Illuminated Doorsils
Other Toys: 1700cc Vulcan Cruiser, all black and chrome
Posts: 627
Country:
Chats: 0
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 117 Post(s)
Thanks: 49
Thanked 79 Times in 39 Posts
(Thread Starter)
Yeah I called their customer support earlier and got nowhere. They told me my dealership is the best point of contact, .

If Mercedes is holding MY 2019 cars at VPC until late august, it seems rather silly that they would build them in June/July. Should've just waited until early August to build the dang things. I get it if they are dealer inventory cars as the supply chain necessitates it. But a custom order shouldnt be built until you are willing to let the buyer take delivery. Sheesh.
SLKomatic likes this.
cousjcc is offline  
#6 Old 07-27-2018
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 90,561
Country:
Chats: 38
Mentioned: 445 Post(s)
Tagged: 5 Thread(s)
Quoted: 6460 Post(s)
Thanks: 3,219
Thanked 10,972 Times in 8,335 Posts
But you don't know what supply chain issues were present or upcoming
or boat schedules/room on boat

Did you mention my name when you called customer service?


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#7 Old 07-27-2018
Premium Member
 
Join Date: Sep 2010
Location: Phoenix
Vehicle: 1999 slk 230
Other Toys: 1966 Mercedes Heckflosse
Posts: 14,262
Country:
Chats: 0
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 514 Post(s)
Thanks: 1,114
Thanked 1,413 Times in 951 Posts
Garage
Quote:
Did you mention my name when you called customer service

I did that when I called White Castle,s Customer service they hung up on me.

Sorry to the OP for hijacking the original post

This post brought you by FLOSSY ...the KING of unimportant OFF TOPIC Posts.
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Berliner Heckflosse is offline  
#8 Old 07-28-2018
Registered Users
 
Join Date: Jun 2008
Location: Boerne, TX
Vehicle: 2016 SLK55, Mystic Blue, Black Nappa, P3, Performance Pckg, Carbon Trim, Illuminated Doorsils
Other Toys: 1700cc Vulcan Cruiser, all black and chrome
Posts: 627
Country:
Chats: 0
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 117 Post(s)
Thanks: 49
Thanked 79 Times in 39 Posts
(Thread Starter)
I warned them that I would sick the SLKWorld forum ninjas on them. They were non plussed. I was stonewalled for about 15 minutes with repeated "let me ask my supervisor" statements, to which every question was given the same reply: "your dealership is the best point of conact".

Ermmm yeah the dealer that told me that they know nothing. I guess all I can do is wait, and if there are ANY signs of repairs (usually easy to spot) I'll just have to refuse delivery and order another, meaning my one-off color combo will have a twin out there. Hopefully it doesnt come to that.
cousjcc is offline  
#9 Old 07-28-2018
Premium Member

 
55russamg's Avatar
 
Join Date: Oct 2014
Location: Cotgrave, Nottingham
Vehicle: 2007 Mystic Blue SLK55 AMG
Other Toys: Skoda Superb SEL Executive DSG, Lego
Posts: 3,257
Country:
Chats: 0
Mentioned: 138 Post(s)
Tagged: 1 Thread(s)
Quoted: 665 Post(s)
Thanks: 180
Thanked 273 Times in 228 Posts
Garage
Exclamation

What was your original agreement and delivery date?
Have you paid any money, you want your car, your property, what gives them the right to withhold something you have paid for? (Obviously not handed over yet)

Cheers Russ


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Metalic Mystic Blue - AMG V8
Wheels - Silver Spokes with Gunmetal infill
SmartTop
USB socket in Centre Arm Rest
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Home Made "Stealth" DRL's Behind Fog Lamp Grill
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Re-Code, Rear Fogs, Turning Front Fogs, Speedo & Outside Temp etc. Cheers Sean
Aluminium mounted LED Side Lights, LED Reversing Lights - Nice & Bright
Aluminium CREE Indicators Front & Rear - Super Sharp
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Super White Fog Lamp Bulbs
Stubby MB Aerial (MB p/n A1718202075)
55russamg is offline  
#10 Old 07-28-2018
Premium Member
 
Windinmyhair's Avatar
 
Join Date: Sep 2017
Location: Cotswolds
Vehicle: 2014 SLK r172 200AMG blue efficiency petrol Auto
Other Toys: Lots of tools
Posts: 1,587
Country:
Chats: 0
Mentioned: 22 Post(s)
Tagged: 0 Thread(s)
Quoted: 329 Post(s)
Thanks: 56
Thanked 136 Times in 131 Posts
Quote:
Originally Posted by 55russamg View Post
What was your original agreement and delivery date?
Have you paid any money, you want your car, your property, what gives them the right to withhold something you have paid for? (Obviously not handed over yet)
You can bet there will be a 'weasel' clause in the contract that covers delayed delivery.
Trev5 and 55russamg like this.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Windinmyhair is offline  
#11 Old 07-28-2018
Super Moderator/RoTMorganiser

 
Avel Du's Avatar
 
Join Date: Jul 2015
Location: Wirral, England
Vehicle: 2007 SLK55AMG
Other Toys: 2009 SLK 350 (Bluebadger), MK I Nissan Murano (2008), Honda VFR 800 FiW (1998), CB400four f2 (1978)
Posts: 22,407
Country:
Chats: 0
Mentioned: 250 Post(s)
Tagged: 0 Thread(s)
Quoted: 2214 Post(s)
Thanks: 1,915
Thanked 1,426 Times in 1,313 Posts
Garage
Maybe MB is not making their custom's duty payments promptly.

Regardless, good customer service (mostly lacking in MB world)
should at least offer an answer and not leave us hanging mid air.

Nothing angers us more than no response, or hand off answers.
They behave like teenagers with issues, because they are run by such.

Myk
(Moderator/Ride of the Month Coordinator)


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Thanks go to those that post problems, solutions & feedback. It all helps.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Smartop : Cubby Holder : Cree fronts : Both rear fogs : Clock Insert : Quicksilver exhaust



Useful R170 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Useful R171 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


Useful R172 diy:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Avel Du is online now  
#12 Old 07-28-2018
Moderator

 
LeonardoDaBenz's Avatar
 
Join Date: Aug 2016
Location: Near Toronto, Ontario
Vehicle: 2012 SLK55 AMG "SCHWARZIE"
Other Toys: Magnum RT and an ugly Civic
Posts: 9,838
Country:
Chats: 0
Mentioned: 63 Post(s)
Tagged: 0 Thread(s)
Quoted: 1019 Post(s)
Thanks: 349
Thanked 584 Times in 545 Posts
Garage
****PLEASE NOTE****

Political comments of any sort are not allowed on these boards.


Per FAQ:

No political threads! These threads tend to get out of hand really fast. There are plenty of other places on the internet to discuss politics.
Avel Du likes this.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.



LEN

(Moderator)

“I can’t give you a sure-fire formula for success, but I can give
you a formula for failure: try to please everybody all the time.”


Herbert Bayard Swope
LeonardoDaBenz is online now  
#13 Old 07-28-2018
Premium Member

 
Idiot101's Avatar
 
Join Date: Sep 2014
Location: Pfafftown, NC
Vehicle: 2004 slk32 amg
Other Toys: 69 GTX - Red!
Posts: 4,836
Country:
Chats: 0
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 252 Post(s)
Thanks: 181
Thanked 278 Times in 267 Posts
Quote:
Originally Posted by cousjcc View Post
I warned them that I would sick the SLKWorld forum ninjas on them. They were non plussed. I was stonewalled for about 15 minutes with repeated "let me ask my supervisor" statements, to which every question was given the same reply: "your dealership is the best point of conact".

Ermmm yeah the dealer that told me that they know nothing. I guess all I can do is wait, and if there are ANY signs of repairs (usually easy to spot) I'll just have to refuse delivery and order another, meaning my one-off color combo will have a twin out there. Hopefully it doesnt come to that.
Next time tell them YOU want to talk to the supervisor AFTER they tell them what you want.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


The Toy
Idiot101 is offline  
#14 Old 07-28-2018
Registered Users
 
Join Date: Aug 2008
Location: SE London
Vehicle: SLC43 AMG, 2018 update (390bhp) Designo Hyacinth Red with AMG Ride Control suspension
Posts: 151
Country:
Chats: 0
Mentioned: 12 Post(s)
Tagged: 0 Thread(s)
Quoted: 71 Post(s)
Thanks: 13
Thanked 12 Times in 11 Posts
My updated spec SLC43 AMG (MY19) was also delayed for 3/12 weeks "at port"


I couldn't get an exact reason for it but the dealer said it was becasue new European Regulations require EVERY vehicle to have INDIVIDUAL emissons testing now as the "model average" in the brochure is not good enough.


I presume this is a fallout of the emissions testing scandal discovered in VW but actually more widespread....


Perhaps your car is falling foul of this despite being destined for the US


It will be worth it though - I am SOOOOOoooo please with my car.
Trev5 and Avel Du like this.
MarkChat is offline  
#15 Old 07-28-2018
Registered Users
 
Join Date: Aug 2015
Location: DFW
Vehicle: 2018 SLC 43
Other Toys: 2013 Lincoln MKT
Posts: 588
Country:
Chats: 0
Mentioned: 11 Post(s)
Tagged: 0 Thread(s)
Quoted: 140 Post(s)
Thanks: 25
Thanked 26 Times in 22 Posts
Garage
Quote:
Originally Posted by cousjcc View Post
I guess all I can do is wait, and if there are ANY signs of repairs (usually easy to spot) I'll just have to refuse delivery and order another, meaning my one-off color combo will have a twin out there. Hopefully it doesnt come to that.
My SLC 43 has a twin. I tried to order one from Dealer A but he refused to look up the body colored mirror option so I walked. Later, he figured it out and ordered the car correctly unbeknownst to me. I ordered another identical one somewhere else (long story). Dealer A's car came in first, so they called me and asked if I wanted it. Played the odds, I guess. Nope, gave my word to Dealer B. So somewhere in Dallas is a car identical to mine in every regard. Sold or auctioned off a month later. Some little old lady probably has it.
Trev5 and Avel Du like this.
SLKomatic is offline  
#16 Old 07-28-2018
Registered Users
 
Join Date: Jun 2008
Location: Boerne, TX
Vehicle: 2016 SLK55, Mystic Blue, Black Nappa, P3, Performance Pckg, Carbon Trim, Illuminated Doorsils
Other Toys: 1700cc Vulcan Cruiser, all black and chrome
Posts: 627
Country:
Chats: 0
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 117 Post(s)
Thanks: 49
Thanked 79 Times in 39 Posts
(Thread Starter)
MarkChat - Is yours officially a model year 2019 or a latr 2018 with the 2019 spec? I guess it could be the emissions thing, but US emissions regulations arent as stringent as UK/Euro AFAIK so who knows.

I plan on going back and talking to the sales manager next week.

I am very excited and therefore very frustrated at the artificial delay, mainly because Indont want the paint damaged by bird drop etchings that will have to be buffed out (removing some factory clearcoat in the process). I will be going over it with a microscope, for sure. After my brief stint looking for a 55, a now know the 43 will offer everything I want and more, and its transmission is WAY better than the former 7 speed fitted on 2016s and back.
55russamg and Avel Du like this.
cousjcc is offline  
Sponsored Links
Advertisement
 
Reply

  Lower Navigation
Go Back   Mercedes Benz SLK Forum > Mercedes Benz R172 SLK Class Cars > SLC General Discussion

Bookmarks

Quick Reply
Message:
Options
Upload your files to MEGAUPLOAD
Upload your images to ImageShack

Register Now



In order to be able to post messages on the Mercedes Benz SLK Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
App claims to reveal secret prices used car dealers pay for vehicles jbanks15 Off Topic 1 03-03-2017 10:46 AM
Manufacturer Communication No.: LI-58-40 carltor2 SLK R170 General Discussion 5 06-04-2016 08:35 PM
Is the New Mercedes Sports Car a Sales Dud? Berliner Heckflosse Off Topic 0 10-21-2015 01:06 PM
Durable car covers for your Mercedes carid Caring for your SLK 0 09-16-2014 07:50 AM
Vancouver Island Sport/Import/Tuner Poker Run for Camp Shawnigan DDonovan Canada Region 18 11-14-2012 07:50 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome
 

Clubs, Garage Plus vBulletin Plugins by Drive Thru Online, Inc.