Join Date: Nov 2015
Location: Eastern US
Vehicle: 2005 SLK 350
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Broken Glass Defies Laws of Physics-Insurance Woes
Totally off subject-but I've found the knowledge and advice by the members of this forum to be invaluable. So I'm throwing this out there to see what all of you great minds think.
I have a 2010 Toyota Tundra, still breaking it in with only 77k miles. It came with the "power slider" rear window option. That is a three piece in which the center piece slides horizontally and it is a great feature to have. Try to make long story short: I busted the DS piece with a ladder. Reported (honestly) to my insurance, who directed me to an approved shop (Safelite). After a weeks worth of bumbling (they first ordered a one piece unit-without considering or asking if it might be a three piece) I finally left the truck at their shop. When my SO took it home they advised not to open the window, as a "cable had stretched" and needed to be replaced. That's the screwy part-please continue reading. They said the insurance company might pay under the glass policy and they would fix it. Got a call the next day from an adjuster who told me it could not be filed under glass and would have to go under comprehensive. Safelite tells them it is beyond their capacity to fix it. They told them the the damage incurred from the glass breaking stretched the cable. Now we've moved from a zero deductible to a $500 deductible. The insurance company tells me now it has to go to a body shop. Now I'm not the smartest tart in the box but I fail to understand (believe) that the glass breaking in any way affected the cable, which of course is not exoosed. The only impact was to the glass itself. The kicker is they told me and the insurance company that that is a common problem with the Toyota tundra , the cable I mean. I've not found any information whatsoever to support that claim . Likewise the service advisors at the Toyota dealership tell me they've never heard of that being a common problem . What I think happened is that Safelite messed up the job. And they charged the insurance company (me when my premium goes up) $600 for the "repair". The problem of course is that I cannot prove that they did and of course apparently the insurance company doesn't get it either. So I'm at a loss as to how to proceed. Should I:
A) suck it up, pay the deductible,and move on; or B) contest it in some way and attempt to demonstrate that Safelite is full of it. The money is not necessarily my issue. My issue is the principle of the matter . No one but Safelite should have to incur any cost related to their actions. But as stated I'm not sure what, if anything, I can or should do.
So I'm asking all of you, what would you do?
WWJBD? (What would Jeff Banks do?). Thank you in advance for any and all input. BTW the window was replaced but now I can't use it as it is designed. They've downgraded my truck and ultimately, decreased its resale value.