Join Date: Apr 2015
Vehicle: SLK 200 R172 2012
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 19 Post(s)
Thanked 29 Times in 18 Posts
Sorry to hear you have the Becker bug problem:-((
I am surprised Becker gave you an answer at all. I had the exact same problem, i.e. dead on firmware update. However, mine was original and sold by Mercedes in Sweden, and never used (previous car owner kept it in it's original box in the boot).
Becker gave the usual frontline support, "try rebooting, etc.," but nothing worked, and then Becker simply stopped replying via mail, and customer support started to say that "an expert would call back". But 15 phone calls to Germany and 8 weeks later I returned the Becker unit to my Merc dealer.
But, since the unit was several years old they said warranty was out, but promised to look into it. When they could not fix it either they sent it to Becker for repair. I said I would pay for the service. But the Swedish dealer never heard back from them, and Becker did the same "an expert will call you back dance routine" with them as well. So after another three months they gave up and gave me a brand new unit. Which was very great of them.
I don't think the "wrong map code" upload is what bricked it. I think there was/is a bug in their updating firmware procedures on some older units, which have skipped intermediate updates. Unfortunately neither me nor my Merc techies could figure out how to "unbrick" the unit, and Becker provided no support what so ever. I tried everything, on Windows as well as on Macs, but to no avail. Bottomline, my local Merc deal was fantastic, Becker, not so great... The new unit is working as it should, but, I would recommend a Tomtom instead, much more bang for the buck. (The Audio 20 /Command integration with Becker does look nice though, but using it for trips and route planning, not so great...).