mBrace life-time, not so much - Mercedes Benz SLK Forum
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#1 Old 09-29-2016
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mBrace life-time, not so much

So I bought the "life-time" mBrace when I switched my 2006 SLK 350 from TeleAid to mBrace. I knew lifetime didn't mean lifetime. It meant for the lifetime of your car. AND it included 1 transfer to another car.

I thought that sounded pretty good. So I had the 2006 until this month. The new 2017 SLC had a trial. So I tested it out and when I was on the phone, I said they should transfer it over from the SLK which they said they did. But then I went on MercedesMe and noticed the mbrace subscription "Renews on Sep. 17, 2021". So I pressed the "i" button in the car and talked to someone. They said something to the effect that they don't do that "legacy" lifetime anymore. I asked to speak to a supervisor and was put on hold. Gave up waiting after 5 minutes because I had to go to work (at home outside the car :-) )

Anybody else have this experience? Anyone manage to transfer the "lifetime" subscription?
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