Garmin & Nuvii - Gotta be the worst - Mercedes Benz SLK Forum

Off Topic Anything but SLK talk. Please Note that religious and political discussions are not allowed....

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#1 Old 09-10-2014
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Angry Garmin & Nuvii - Gotta be the worst

I've spent the whole afternoon trying to update our GPS in preparation for our upcoming trip to France - and that's just to update the NA database and current software. In the past it's always been a nuisance, and their tech support is nonexistant... they simply don't answer requests.

AVOID GARMIN

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#2 Old 09-10-2014
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Always been a TomTom fan myself !
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#3 Old 09-10-2014
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I personally have never had a problem with the Nuvi! I have had several of them, and they work fine with me. Updating Maps and software once it's set up correctly, has been painless.
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#4 Old 09-10-2014
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Never had a problem with Garmin.
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#5 Old 09-10-2014
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never had a problem with Garmin, expect for the out of date system on my Jeep Wrangler
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#6 Old 09-11-2014
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I usually don't endorse a company but most say that my experience with Garmin and Nuvi has been nothing but favorable. They have US based tech support and can walk through the issues and provide answers quickly, they stand behind there warranty. I have both Garmin and Nuvi devices and am very happy with them.
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#7 Old 09-11-2014
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Never had a problem with Garmin. I have a Europe SD card which I get about every three years. The only thing that changes are hotels, restaurants (and not that many). Roads, speeds and towns change little. I also have a South American SD card. What ever dealing with Garmin - always very positive and end user favor decisions. I do see them getting out of the automotive biz as soon all vehicles will have navigation facilities. Even my motorcycle (08, on the left) has built in navigation.

Where Garmin has a strong foothold is in the aviation market and they are beating the crap out of Bendix and other wannabees.
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#8 Old 09-11-2014
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Somewhat the converse problem, and not dissimilar to MB parts sourcing, noted above.

Garmin is based in the US... We have a little thing here called NAFTA (North American Free Trade Agreement). Canada is a market of 35million, so about the size of California, but the size of the continental US plus 30%...

So my issue is their CANADIAN customer support. I had a call from customer support today. They simply don't get it...and don't seem to care.

Their comments included:
Some of our customers are confused by possible customs duties.. (um, ya, so you exclude those of us that aren't...and you can't be bothered to find out what they might be??)
Customs duties will exceed the cost of the chip (really? you know that as a fact? no, but there may be duties...see above)
Garmin doesn't know if they've shipped map chips to their Canadian retailers (really, so they're the only company on earth that doesn't use computers?)

The GPS itself works fine..(I have issues with just about every ergonomic software engineer...) but the process of updating software and maps is painful from Canada (constantly stalls). I bought Garmin because of its reputation...I'm honestly disappointed.

For my countrymen, go to gpscity.ca. They have everything; based in Calgary, same day shipping.


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#9 Old 09-12-2014
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Garmin works for us.....we use our 4 year old $100 Garmin to keep the MB nav honest. The MB nav in Super Wifey's ML is beyond useless.....actually dangerous. Plus you can get the maps updated for twice the cost of the very best Garmin. What a deal MB

Sorry, but MB's got to know how worthless their system is.......heard the new MB's will be Garmin system equipped.


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#10 Old 09-15-2014
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Agree with your comments on the MB system.. A lot of effort to get data entered..and of course you can't use it whilst in motion

So.. any other Canadians care to comment. I understand and you're right, they're fine helping out their American clients...but forget it if you're in Canada.


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#11 Old 09-15-2014
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I've got GPS all in all three cars built-in, but I do have a portable unit, a Garmin Nuvii that works flawlessly as an inexpensive unit can for when we fly and use a rental car. It updates well and I've had no issues with it. Of course I've used it solely in the US too.

The only GPS I've ever had issues with is the one in my wife's new Subaru Forester, I hate it to pieces, I don't know who makes it but they should be kilt to death! LOL That Sat/Nav unit is horrible for Navigation/Radio use, I don't know what they were thinking, but you have to train yourself every time you use it. Then it does what it wants anyway!


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#12 Old 09-15-2014
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Need I say more?

And......the Survey says.............................................. ..
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#13 Old 09-15-2014
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Thanks JJ... but I'm not talking about an aeroplane with an N number....
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