Join Date: Sep 2010
Location: Ottawa Ontario
Vehicle: silver/red 06 350
Other Toys: 2011 MB C 300 4matic! and 06 Mazda 3; fly B767-300ER
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Somewhat the converse problem, and not dissimilar to MB parts sourcing, noted above.
Garmin is based in the US... We have a little thing here called NAFTA (North American Free Trade Agreement). Canada is a market of 35million, so about the size of California, but the size of the continental US plus 30%...
So my issue is their CANADIAN customer support. I had a call from customer support today. They simply don't get it...and don't seem to care.
Their comments included:
Some of our customers are confused by possible customs duties.. (um, ya, so you exclude those of us that aren't...and you can't be bothered to find out what they might be??)
Customs duties will exceed the cost of the chip (really? you know that as a fact? no, but there may be duties...see above)
Garmin doesn't know if they've shipped map chips to their Canadian retailers (really, so they're the only company on earth that doesn't use computers?)
The GPS itself works fine..(I have issues with just about every ergonomic software engineer...) but the process of updating software and maps is painful from Canada (constantly stalls). I bought Garmin because of its reputation...I'm honestly disappointed.
For my countrymen, go to gpscity.ca. They have everything; based in Calgary, same day shipping.
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