Becker Map Pilot - Mercedes Benz SLK Forum

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#1 Old 09-16-2016
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Becker Map Pilot

Hi

I'm new to this site and live in Dublin, Republic of Ireland. I own and 2012 R172 registered 250CDi (tenorite grey) and love it.

I recently purchased a second-hand Becker Map Pilot (previously owned and used in the UK) for my SLK. It works fine but I am having problems registering a new account with Becker Content Manager so that I can update maps etc. Under "Actions", and then "user information" I have entered my e-mail address and password and then pressed OK but did not receive confirmation or acknowledgement that my info was accepted.

I then selected "Buy" from the left hand pane to purchase the latest maps. I'm asked to "Register a new account" and this is where the problem lies. I entered all required details other than "zip code" as Ireland does not use them. I then get an error message "field post code is required" but if I either leave this blank or enter "Dublin 5" which is my Irish postcode I get a further error message "zip code is invalid". So either way I cannot register the new account.

My suspicion is that my "user information" referred to in para 2 above has not been accepted because the previous owner of the Map Pilot, who resides in the UK, is still associated with it and that I may need to either reset the unit or return it to Factory Settings? However, I do not know if this would solve the problem and am hesitant to do so without advice. Would anyone be able to throw some light on this or confirm how I can overcome the problem?

Many thanks in advance.

Brian
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#2 Old 09-16-2016
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#3 Old 09-16-2016
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#4 Old 09-16-2016
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Hi Brian, and welcome to SLKWorld.com from the UK Midlands - Thanks for joining us!

I'm not able to help with your Becker Map Pilot issue, but I hope that someone who knows more about the Becker unit will be along with some useful advice shortly...

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#5 Old 09-16-2016
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How about e-mailing/calling tech support for the BeckerMap Pilot? It may be listed in their website.

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#6 Old 09-17-2016
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Quote:
Originally Posted by etyu View Post
How about e-mailing/calling tech support for the BeckerMap Pilot? It may be listed in their website.
Hi Etyu

Thanks for that. I e-mailed them the other day but did not yet receive a response. I'll let you know how I get on.
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#7 Old 09-17-2016
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#8 Old 09-17-2016
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hi , i know its a bit strange !
but i had loads of trouble loggin on to the becker web site .. turned out i hadnt ticked the MR or MRS tab ????? although it looked ticked ......
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#9 Old 09-17-2016
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Quote:
Originally Posted by BrianMulligan View Post
Hi Etyu
Thanks for that. I e-mailed them the other day but did not yet receive a response. I'll let you know how I get on.
I wouldn't hold my breath waiting for Becker to reply - in my experience either they don't or it takes them ages.
As far as you original problem is concerned, I would be inclined to manufacture a postcode (e.g. DU5 1AA) because the Post Office will ignore it anyway and if it gets you through the signup process everything is done online anyway.
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#10 Old 09-17-2016
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#11 Old 09-17-2016
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Hi Uri

I definitely had all required fields populated including the Mr/Mrs button selected. Problem lies with zip code section only.

Thanks anyway.
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#12 Old 09-17-2016
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Hi Godfather

Tried a number of known UK postcodes but none were accepted. Thanks anyway.
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#13 Old 09-17-2016
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Welcome from New Hampshire
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#14 Old 09-17-2016
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Does the Becker Map Pilot unit have a reset "button" ?

Eddy



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#15 Old 09-18-2016
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#16 Old 09-18-2016
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#17 Old 09-18-2016
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Hi Etyu

Yes it has a reset button but am reluctant to use it (or restore factory settings) until I have received advice about this.

Thanks

Brian
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#18 Old 09-19-2016
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Don't think the reset button would help, but it's safe to use in any case. The problem, if I understand it right, seems to be with the Becker web site that's insisting on a postcode where there is no such thing in your area. Contacting Becker seems the only way forward and you've already done that. I have one that was pre-owned and the Becker site was happy to let me register it and do any necessary downloads.
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#19 Old 09-19-2016
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Hi Brian, welcome from Barrhead, Scotland.

Hope you get this sorted sooner rather than later, but I guess you'll just have to wait for them to reply to you.


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#20 Old 09-19-2016
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Quote:
Originally Posted by BrianMulligan View Post
Hi Etyu

Yes it has a reset button but am reluctant to use it (or restore factory settings) until I have received advice about this.

Thanks

Brian
How about using work address and its associated zip code?

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