Holes in steering wheel from recall - Mercedes Benz SLK Forum

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#1 Old 08-25-2015
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Holes in steering wheel from recall

Can anyone help! My new SLK 350 was recalled by Mercedes for faulty airbags. The car has been returned with 2cm x 2cm tears in the the column part of the steering wheel. Surely this can't be right, the car had only done 700 miles! Apparently holes have to be made to remove the air bag, but this has damaged the car surely these rips are not fair?
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#2 Old 08-25-2015
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what year is your car? Under warranty? Take it back immediately.
update please your profile.

Moved your 1st thread out of out of gb section to the new member introduce yourself here


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#3 Old 08-25-2015
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No way would I accept this, nor I would have thought would Mercedes, sounds to me like an almighty cock up at the dealers
I'd be back there in the morning having a chat with the head honcho


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#4 Old 08-25-2015
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Not acceptable for a new car. They need to sort that pronto. I would not accept that and I'd want a courtesy car while they replace the steering wheel.
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#5 Old 08-25-2015
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Welcome from Madrid ...

The holes at the rear for removing the airbag are normal ( a small 5mm hole is enough , not tears ) , another thing is that they do this on a car with 700 miles due to a faulty airbag , their fault , and don't replace the wheel as well , I'd have a good moan and see where it gets you !


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#6 Old 08-25-2015
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Hi and welcome from the UK Midlands!

I agree with all of the comments above... Not acceptable, especially if it's a brand new car, and needs to be put right!

... and, as Jeff has already mentioned, it would be great if you could update your location and car details in your profile, please.
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#7 Old 08-25-2015
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First please update your location and vehicle (year?: 1996-2016, model?: 32, 200, 230, 250, 280, 300,320,350,55) in your profile as it helps the members answer your questions which usually are based on that information if you haven’t.
Follow exactly to update: ‘Usercp’ at the top of page, then ‘edit your details’ on the left side, ‘additional information’ near the bottom, edit your ‘location’ and ‘vehicle’. Info in your garage does not update your profile.

Welcome from the Sacramento Valley SLK Enthusiasts!

Take it back to your dealer, demand it gets fixed!
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#8 Old 08-25-2015
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Welcome from Portland, Oregon. Enjoy the forum.
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#14 Old 08-26-2015
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Quote:
Originally Posted by SteveJeanette View Post
Can anyone help! My new SLK 350 was recalled by Mercedes for faulty airbags. The car has been returned with 2cm x 2cm tears in the the column part of the steering wheel. Surely this can't be right, the car had only done 700 miles! Apparently holes have to be made to remove the air bag, but this has damaged the car surely these rips are not fair?
Gah. No way. I assume by new you mean "brand new" i.e. a 2015 reg car still under warranty? Just take it back and say, not good enough. If they needed to do something to the wheel, fine. If that something damages the wheel, they'll be wanting to replace the entire wheel.

What, JOOI, was the issue with the airbag? You say "remove" but I presume you mean "replace" ?
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#15 Old 08-26-2015
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Hi, welcome from Barrhead, Scotland.


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#16 Old 08-26-2015
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Welcome from Washington, DC.

Ditto what the others have said, unacceptable for dealer work even if not a new car. Take it back or write a letter and you'll get results pronto.

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#17 Old 08-26-2015
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Hi and welcome from central Florida.

Please update your location/vehicle (model and year) in your profile as it helps the members answer your questions which usually are based on that information.

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