Bremen Personal Collection Stopped? - Mercedes Benz SLK Forum

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#1 Old 03-27-2014
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Bremen Personal Collection Stopped?

Hi everybody!
I am considering buying my fourth SLK in October this year.
I have exchanged a couple of emails with the dealer and I was told that "Unfortunately the "Factory Collection" program is no longer offered due to a change in insurance and tyre legislation in Germany". This sounds really odd to me and I don't believe it.
Has anyone done a personal collection recently?
Thanks

P
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#2 Old 03-27-2014
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https://www.slkworld.com/slk-r172-gen...available.html

one of the posts says not available in UK


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#3 Old 03-27-2014
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Jbanks, just seen the thread you highlighted. Thank you. It was an incentive to buy new. I had a great time doing factory collections.... sad now.
I see that Porcshe still does personal collections

http://www.porsche.com/uk/accessorie...ngyourporsche/

Tempted to jump ship and join the Porsche family now.
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#4 Old 03-27-2014
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Quote:
Originally Posted by Wimbledon_SLK View Post
"Unfortunately the "Factory Collection" program is no longer offered due to a change in insurance and tyre legislation in Germany".
If that is true - there is a far worse message underlying that statement. It really means that whoever is currently managing M/B is managing the books - rather than managing the business - of producing and selling cars.

Letting Insurance Companies or the Government run your business - never leads to continued success. In todays world - it is very hard to win new customers, so retaining loyal customers has to be a very high priority.

No this is not a good sign… makes you wonder what they will cut next.

Carl B.
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#5 Old 03-28-2014
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Lazy customer service. it is easier not to bother. I would expect more from MB
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#6 Old 03-28-2014
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Are we talking about the 'European Delivery' program? If so, when you go to the MB USA site, it still has a link (as does my local dealer). Here's the one from MB USA -
http://www.mbusa.com/mercedes/european_delivery_program
If I've misunderstood, then I apologize.

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#7 Old 03-28-2014
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They are talking that it is discontinued in England/GB


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#8 Old 03-28-2014
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Thanks for clearing it up, Jeff. Kinda stinks that we would have it available here (U.S. market), and they (U.K.) not have it available when they are basically right next door.

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#9 Old 04-03-2014
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Quote:
Originally Posted by Carl Beck View Post
If that is true - there is a far worse message underlying that statement. It really means that whoever is currently managing M/B is managing the books - rather than managing the business - of producing and selling cars.

Letting Insurance Companies or the Government run your business - never leads to continued success. In todays world - it is very hard to win new customers, so retaining loyal customers has to be a very high priority.

No this is not a good sign… makes you wonder what they will cut next.

Carl B.
The concept of customer retention being easier is so dead in the uk it's scary. Every year you have to revisit your insurances ( home, cars, personal ) power and gas contracts, telephones, bank accounts etc. if you don't they take advantage of you and crack up the rates well beyond inflation or reasonable rates.

I had not done so for a couple of years and a week or two ago changed several of my suppliers and saved over Ł700, not earth shattering but enough for a couple of tickets to Greece and a weeks sailing.
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#10 Old 04-03-2014
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Quote:
Originally Posted by nimbusgb View Post
The concept of customer retention being easier is so dead in the uk it's scary. Every year you have to revisit your insurances ( home, cars, personal ) power and gas contracts, telephones, bank accounts etc. if you don't they take advantage of you and crack up the rates well beyond inflation or reasonable rates.

I had not done so for a couple of years and a week or two ago changed several of my suppliers and saved over Ł700, not earth shattering but enough for a couple of tickets to Greece and a weeks sailing.
I had the same problem with my internet supplier. "would you like faster internet for 40 pounds?" I am already paying 40 quid! "ok bye " LOL

I must say that the withdrawal of the personal collection for the UK market hurts more!
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#11 Old 04-03-2014
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Quote:
Originally Posted by Wimbledon_SLK View Post
Hi everybody!
I am considering buying my fourth SLK in October this year .. .. ..
Paulo, nice to see you back here

- 4th??? What was the matter with the first three?? I (briefly ) had an R170, soon got shot, and did a 'factory pickup' of my R171 in Nov 2004. I can't see any reason to change it - and, it's nearly got 14000 miles on it now!!






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#12 Old 04-03-2014
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Well, our British/UK members should pick up pen/email and contact MB and tell them they are NOT pleased with this. Make a racket...


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#13 Old 04-12-2014
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Quote:
Originally Posted by Woolly View Post
Paulo, nice to see you back here

- 4th??? What was the matter with the first three?? I (briefly ) had an R170, soon got shot, and did a 'factory pickup' of my R171 in Nov 2004. I can't see any reason to change it - and, it's nearly got 14000 miles on it now!!
woolly! How are you ?
When the time comes to change I look at other cars and I can't see anything better than an SLK !
But the lazy customer service offered by MB is pushing me away this time .... We will see.
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#14 Old 04-12-2014
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Quote:
Originally Posted by Woolly View Post
Paulo, nice to see you back here

- 4th??? What was the matter with the first three?? I (briefly ) had an R170, soon got shot, and did a 'factory pickup' of my R171 in Nov 2004. I can't see any reason to change it - and, it's nearly got 14000 miles on it now!!
14,000?!? You need to pace yourself, my friend.

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Well, our British/UK members should pick up pen/email and contact MB and tell them they are NOT pleased with this. Make a racket...
Well, you know what they say...The squeeky wheel gets the grease.

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#15 Old 04-12-2014
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14,000?!? You need to pace yourself, my friend.
I did say nearly!! By the time I get back home on Wednesday, it will have 13800 miles on it. As I said in another post, that is a helluva long walk!!






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#16 Old 04-26-2014
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I am wondering if 4 SLKs qualifies me as an addict?
about 40k miles each... much more than you Woolly!
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