Ottawa ONtario MB dealers and service - Mercedes Benz SLK Forum

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#1 Old 09-18-2010
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Ottawa ONtario MB dealers and service

Anyone care to make recommendations on MB sales and service in the Ottawa area?
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#2 Old 09-18-2010
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Ogilvie has a great salesman - David Brooks - he is polite, quick, courteous and willing to bargain with you. Go to him. PM me for a recommendation by name.

Unfortunately, sales is just the worst. Ever. I have had a car in for 5 things, and got it back after two days with two of the things not even looked at, or if they were, they weren't tested afterwards! When I mentionned it - i got a "hunh" we'll have to have it back in sometime. To date (this is four weeks later), I have not heard from them. My wife"s E class is still not diagnosed for an error, and the promised phone call when "the part comes in" has still not happened - 6 MONTHS LATER....

Star Motors has a sales staff. I think. Not sure. I was there in jeans and an "Acadia University" hoody. No one wanted to talk to me. (The high-end Omega watch didn't clue them in that perhaps I could afford one of their toys) and I remained ignored until I left.

HOWEVER - the service guys are amazing! Vince the service manager works hard to satisfy customers... He went far above and beyond for me when someone shoved an upholstery pin in my tire-side.

So - if you could have Ogilvie's Mr. Brooks, with Star Motor's Vince. What a team that would be!
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#3 Old 09-18-2010
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Don't know about Hull-Gatineau. However, O'Regans in Halifax is spectacular. I stopped in with a slight issue on a trip to visit the in-laws. They took me at the last minute, did a great job, and even gave me a loaner. If you are in the east coast, I recommend them in Halifax.
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#4 Old 09-20-2010
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excellent David! Thanks. At Star I talked to Paul Lavigne (after being ignored by a younger oriental chap)...seems very engaging. At Olgilvie I had been in when I was considering a classic (380SL) and one fellow, can't remember his name (main show room, immediately to the right; owns a 450) was very helpful and brought in his 450 to explain a few things.

I've dealt with George; owner's sister has a dealership 350...had promised to call when she's in town...two weeks ago.

You would think, when people are talking in terms of 40K...that people would snap to and give you some service.

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PS "looking" at an 08 in Sarasota; neighbour (RCMP) has a red 350..
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#5 Old 12-04-2013
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Reading some of the comments brings me back to basics.
I bought a 2001 SLK 320 with 61000 km in April. I never considered taking anywhere but to my dealer who services my E Class wagon.
The techs know the car, have tremendous resources behind them and if I can, I buy parts on line and just pay the labour. Peace of mind, no hassles and they meet their deadlines. Why bother with an indy if you can get great service from the dealer. Labour costs are not always the way to go.
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#6 Old 12-05-2013
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Originally Posted by Alex 3 View Post
Reading some of the comments brings me back to basics.
I bought a 2001 SLK 320 with 61000 km in April. I never considered taking anywhere but to my dealer who services my E Class wagon.
The techs know the car, have tremendous resources behind them and if I can, I buy parts on line and just pay the labour. Peace of mind, no hassles and they meet their deadlines. Why bother with an indy if you can get great service from the dealer. Labour costs are not always the way to go.
The problem with the dealers here are that they want the car for the whole day no matter what the issue and how far in advance you schedule. The dealer service also insulates you by having you go through a service advisor and never speak directly to the technician/mechanic. I am not sure what training the service advisor has had but it seems if I get technical; they look bewildered.

The indy I use specializes in MB, is involved in local racing (an MB) displays all his staffs training certifications, discusses technical issues with me, advises on parts options and why, and brings out my replaced parts for me to examine. There is no sparkling lounge with free coffee and car wash but I bring the car in at the scheduled time and the car is ready as soon as the estimated labour hours are expired. I prefer to wash it myself and I don't drink coffee. The technician who performed the service will advise on anything he/she found and give DIY advice when I ask (as long as it doesn't take long). The convenience of having my car back in an hour or two is why I started using the indy and the other reasons are gravy.

Gordon

PS. May as well plug my indy Henneken Auto. Six or seven techs and very nodern equipment. Hans Naes (the owner) is the meet/greet/cashier/service advisor and master tech. I enjoy discussing issues with an owner who has such pride in his business that he is the customer service rep!

Conversations go like this: "Ve use only ze finest MB parts because zis is vat MB recommend. Your brake pads und disc will look like zese. If you vant to see the actual brakes ve vill use, ze truck vill deliver in a few minutes." I wait 5 minutes while the car is hoisted and wheels removed and he shows me the new brake parts. When I return in an hour he shows me the old brakes and takes a caliper to them to measure how far past spec they are. The oompah band starts up, we don lederhosen and break out the lowenbrau to celebrate and ... (maybe I am getting too entheusiastic).
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Last edited by gdb069; 12-06-2013 at 02:34 PM.
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#7 Old 12-05-2013
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I have to agree with both of you - yes dealers have tons of equipment (that they are making payments on) and some dealer techs really are good. However, I have found of late (with our Mazdas) that more and more the car is plugged in and whatever the analyzer says is it. The other draw back, the techs are most familiar with the car they see the most (ie popular) - the SLK is a relatively rare bird.

I have been taking our SLK to Younge Street Garage here in Ottawa (in Little Italy) and even the service desk guys are pretty smart. Never a problem getting to talk face to face with the mechanic that's worked on the car, or about to (again it's handy to pass on symptoms directly, rather than a redacted version on the service sheet.). Very happy with my indy; he's always given me a fair shake (posted elsewhere, took it in for brakes, only needed the fronts, found a bad bearing replaced that one, not both; had the dreaded limp mode trans malfunction and solved with just the conductor plate).


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#8 Old 12-06-2013
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Yes. Some dealers went through the pretty face phase who looked good and know nothing.
I agree they want the car but as a customer who has bought a couple of cars from the dealer I get a courtesy car so it isn't an issue.
I actually find that I can go into the shop and speak with the tech who does my work. Initially I had an issue with a tech there so I now specify my work to be done by him and schedule around his schedule. Works great. I see him locally at time and we talk about things.
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#9 Old 12-31-2013
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I have owned a few slk' since the late 90s. IMHO both dealerships are t**ts. Money grabbers.

Adroc Automotive is who you should get to know. Gaetano Corda 613-227-4891 www.adrocautomotive.ca. Mercedes master tech and honest.

www.youngstreetgarage.ca are also fair and reasonable.
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#10 Old 01-01-2014
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I am very pleased with the service to date at Younge Street - Kurt's been great fitting me in at times and giving good advice... and haven't felt ripped off at all...


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#11 Old 05-24-2014
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Im due for a B1 Service. Im still debating on where to take it. Angelo's Service @ 2285 Baseline Rd, apparently specializes in benz.
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#12 Old 05-27-2014
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Update:

Looked into Angelo’s Service, Adroc Automotive, and Young Street Garage (all specialize in high end cars)

Angelo's never got back to me while Adroc advised me to take the car to teh dealership and get the B1 Service done since car is still under warranty. Although I'd be paying a bit more, Adroc advised that it's worth it because the dealership can check against parts that may still be under warranty in case they need to be changed, etc.

I appreciate Adroc's honesty and he was very helpful over the phone. According to him, he worked as a shop keeper for Benz for 11 years before opening Adroc Automotive 2 years ago.

(Ps. Did not contact Young Street Garage.)

I'm going to go back to the dealership for my work but will keep Adroc in mind for the future.

Now I'm debating between the new Gatineau Benz dealership or Ogilvie Motors. As of late, Ogilvie Motors has been indifferent to helping customers. That's a major turn-off for me.
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