MB Dealer FUBAR - Mercedes Benz SLK Forum

AMGs For those high performance Mercedes-Benz R170-SLK 32/R171-SLK 55/R172-SLK 55 cars tuned by AMG -

Reply
 
LinkBack Thread Tools
#1 Old 10-29-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
MB Dealer FUBAR

In the spring of 2012, I drove my SLK55 from CA to Washington, D.C.. Shortly after, I went to a DC area MB dealer for a routine "Service A." When I got the car back, I noticed it was leaking oil. I checked the invoice and they used Penzoil instead of Mobil1. I then checked the instrument cluster display and it say "reduce oil level."

I had a HUGE FIT. The dealer towed the car back, changed to the proper oil and oil level, and apologized. I drove the car home and noticed oil smoke. Dealer towed car back again. I saw oil all over the front of the engine. Dealer told me that the oil filler cap seal failed and they replaced the oil filler cap.

They told me to come back for an oil change after 500 miles. Did that. All was fine.

Now... today... some 6500 miles later, I see "add 1 quart at next refuel."

Should I be very worried at this point? Don't get me wrong.. I'm very worried, but should I be furiously worried?

It's a 2007 and it only has 37,266 miles. I normally have to change the oil annually because I don't drive it enough in a year. But this year, I put on 9k miles since April. I didn't have any consumption issues during the drive from CA to VA. But now that I'm driving the car more often, is this kind of consumption normal? Or did the dealer really **** me over?

If I'm ****ed, what should I have the dealer do?
in2dwww is offline  
Sponsored Links
Advertisement
 
#2 Old 10-29-2012
Premium Member
 
Join Date: May 2010
Location: Atlanta
Vehicle: 2005 SLK 55; 2005 SLK 350
Other Toys: Several past R170's
Posts: 4,321
Country:
Chats: 0
Mentioned: 598 Post(s)
Tagged: 0 Thread(s)
Quoted: 914 Post(s)
Thanks: 155
Thanked 522 Times in 482 Posts
Why did they want you to come back for another oil change after 500 miles?
efair is offline  
#3 Old 10-29-2012
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 91,911
Country:
Chats: 38
Mentioned: 473 Post(s)
Tagged: 5 Thread(s)
Quoted: 6569 Post(s)
Thanks: 3,246
Thanked 11,098 Times in 8,451 Posts
please update your profile...Thanks

Welcome to the World’s Premier Mercedes-Benz SLK Community from Valrico, Florida!


Please update your location/vehicle (model and year) in your profile as it helps the members answer your questions which usually are based on that information.
‘Usercp’ at the top left of page, then ‘edit your details’ on the left side, ‘additional information’ near the bottom, edit your ‘location’ and ‘vehicle’.

You might want to post an introduction in the ‘New members introduce yourself here’ section, if you haven’t already.




If you haven’t, please use the 'search' feature at the top of the page for your questions as they have probably been asked before. Remember, ‘Search’ is your friend.
In addition, if you haven’t, please post your question in the appropriate discussion forum for a quicker response. Be patient and a knowledgeable member will address your question.
If you wish to become PM (Private Message)- capable, you need 15 posts. To get those 15 posts quickly, just go to the ‘New members introduce yourself here’ section and welcome enough new members to obtain your needed posts to PM.
New members and guests should be aware that the 'New Posts' link next to the 'Search' link top right of the info bar is a great way to see all of the posts you have missed since you were on the forum last. Remember to click 'mark forums read' under quick links when you leave.
Also vote or enter our Ride of the Month competition: https://www.slkworld.com/rotm-submissions-voting/

Thank you,
Jeff
Moderator/Founding Member


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
Administrator/Founding Member
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
 
#4 Old 10-29-2012
Premium Member
 
Durkatlon's Avatar
 
Join Date: Nov 2009
Location: San Diego, CA
Vehicle: 2009 SLK55
Posts: 4,903
Country:
Chats: 0
Mentioned: 48 Post(s)
Tagged: 0 Thread(s)
Quoted: 273 Post(s)
Thanks: 390
Thanked 1,328 Times in 793 Posts
Garage
Name and shame!
Durkatlon is offline  
#5 Old 10-29-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
Quote:
Originally Posted by Durkatlon View Post
Name and shame!
I just might... but I need to know what to do with the situation first. Is oil consumption in 6500 miles normal on the AMG?
in2dwww is offline  
#6 Old 10-29-2012
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 91,911
Country:
Chats: 38
Mentioned: 473 Post(s)
Tagged: 5 Thread(s)
Quoted: 6569 Post(s)
Thanks: 3,246
Thanked 11,098 Times in 8,451 Posts
nope! maybe on the 2005 model. any leaks around the gaskets? that was and is still a known issue on amg


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
Administrator/Founding Member
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#7 Old 10-29-2012
Premium Member
 
Join Date: Feb 2011
Location: Pacific NW, USA
Vehicle: 2008 SLK55 AMG
Other Toys: BMW X5, E63 AMG, K1600GT and a few aircraft
Posts: 277
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Thanks: 30
Thanked 38 Times in 33 Posts
Quote:
Originally Posted by jbanks15 View Post
nope! maybe on the 2005 model. any leaks around the gaskets? that was and is still a known issue on amg
I second Jeff's suggestion. Look carefully at the valve cover gaskets. Mine were in tough shape at 20,000 miles.
rodell is offline  
#8 Old 10-29-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
Quote:
Originally Posted by rodell View Post
I second Jeff's suggestion. Look carefully at the valve cover gaskets. Mine were in tough shape at 20,000 miles.
I had a valve cover leak back in late 2008 at 10k miles and they were replaced under warranty.

This year, there was a massive oil leak when the oil filler cap failed from the recent service... by why would it fail? Too much oil from the initial oil change is my guess. And if that happened... what else happened? Rear seal - I will ask them to check. But should I have them scope the cylinders? What's the real damage here? Piston rings?
in2dwww is offline  
#9 Old 10-29-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
Quote:
Originally Posted by in2dwww View Post
I just might... but I need to know what to do with the situation first. Is oil consumption in 6500 miles normal on the AMG?
On second thought... I will tell you that it's owned by Penske. But almost all DC area dealers are owned by Penske.
in2dwww is offline  
#10 Old 10-29-2012
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 91,911
Country:
Chats: 38
Mentioned: 473 Post(s)
Tagged: 5 Thread(s)
Quoted: 6569 Post(s)
Thanks: 3,246
Thanked 11,098 Times in 8,451 Posts
i had a leak at the rear main seal and it was replaced under warranty. issue with that is that a nice mb mechanic whispered it to me during a regular scheduled maintenance and mb was not supposed to tell owners so they could get past the warranty period. he told me to come back next week and say i saw an oil leak center of car, rear of engine.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
Administrator/Founding Member
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#11 Old 10-30-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
Quote:
Originally Posted by jbanks15 View Post
i had a leak at the rear main seal and it was replaced under warranty. issue with that is that a nice mb mechanic whispered it to me during a regular scheduled maintenance and mb was not supposed to tell owners so they could get past the warranty period. he told me to come back next week and say i saw an oil leak center of car, rear of engine.
The car is no longer under warranty. Regardless, I think that if it's consuming oil, it's because of the oil overfill.

I called the dealership and they are going to take a look at it and give me a loaner car. They are very sincere about the mistake. My main concern is long-term damage.
in2dwww is offline  
#12 Old 10-30-2012
-1-
Don - Founding Member #4
 
-1-'s Avatar
 
Join Date: Jun 2006
Location: Virginia USA
Vehicle: *2014 BMW i3*2012 Prius Plug-In*All Elect/Hybrid
Posts: 5,857
Country:
Chats: 0
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 6 Post(s)
Thanks: 1,123
Thanked 743 Times in 587 Posts
In2dwww, Hi, I met you along with Doug from Salisbury, NC in Roanoke, VA back in June 2007. I'd like to relate a similar "engine oil over fill" on my former 2005 SLK 55, Nov 2007. Here's the LINK. Definitely worth the read. Dan, "DansSLK" was adamant not to drive the car with the oil "over filled" during dealer service. I didn't realize it was overfilled until I drove nearly 40 miles home, and then had to return back to the dealer to remove the excessive oil. I received Dan's reply only after returning from the dealer the second time. Once Dan was aware my SLK 55 that was driven nearly 100 miles overfilled, his suggestion was to note any leaks, change in performance, etc., over the next several years. I had my SLK 55 from March 2007 until March 2011, recording only 4,000 miles use. During that time I had zero problems with the car including oil leaks, oil consumption, or any other issues. I was assured by the MB service manager and general manager that no damage would result from driving the short 100 mile distance with the oil over filled. That was in sharp contrast to Dan's reply not to drive the vehicle, period. As a member of this forum since 2006, I've never heard of a SLK 55 with a oil consumption issue until your post. Never heard of any SLK with a oil cap seal "failure". I would assume your oil filler cap wasn't properly tightened or worse not installed? Paying top dollar for MB dealer should ensure the proper oil is used and filled to the proper level. There have been other similar post here from other members with the same problem. Good luck on getting the right answers and resolution to your SLKs oil leak and consumption problem.

Last edited by -1-; 10-31-2012 at 01:59 PM.
-1- is offline  
#13 Old 10-31-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
Quote:
Originally Posted by -1- View Post
In2dwww, Hi, I met you along with Doug from Salisbury, NC in Roanoke, VA back in June 2007. I'd like to relate a similar "engine oil over fill" on my former 2005 SLK 55, Nov 2007. Here's the LINK. Definitely worth the read. Dan, "DansSLK" was adamant not to drive the car with the oil "over filled" during dealer service. I didn't realize it was overfilled until I drove nearly 40 miles home, and then had to return back to the dealer to remove the excessive oil. I received Dan's reply only after returning from the dealer the second time. Once Dan was aware my SLK 55 that was driven nearly 100 miles overfilled, his suggestion was to note any leaks, change in performance, etc., over the next several years. I had my SLK 55 from March 2007 until March 2011, recording only 4,000 miles use. During that time I had zero problems with the car including oil leaks, oil consumption, or any other issues. I was assured by the MB service manager and general manager that no damage would result from driving the short 100 mile distance with the oil over filled. That was in sharp contract to Dan's reply not to drive the vehicle, period. As a member of this forum since 2006, I've never heard of a SLK 55 with a oil consumption issue until your post. Never heard of any SLK with a oil cap seal "failure". I would assume your oil filler cap wasn't properly tightened or worse not installed? Paying top dollar for MB dealer should ensure the proper oil is used and filled to the proper level. There have been other similar post here from other members with the same problem. Good luck on getting the right answers and resolution to your SLKs oil leak and consumption problem.
Hi Don! Long time, no see.

I gather from what I have been able to assess of the situation is that the dealer mechanic may have done a topside oil change. Then, if the mechanic added the incorrect oil (Mobil1 is an AMG spec), it would have been near 1.5q overfilled.

I didn't go too far between the dealership and my home - maybe 6 miles. But it was enough to notice oil leaks in my garage the next day. That's when I checked the oil level and saw the "reduce oil" message. The dealer flatbed towed it that morning and corrected the overfill issue.

The second time I took it home, I noticed oil smoke from under the hood at the stoplight near my home (about 5m from the dealer). In my garage, I looked under the hood and there was oil all over the place. The first thought running through my head was "Who is this asshole mechanic and why did he pour oil all over the engine?" I took photos and called the dealer - they sent another tow truck. They informed me that the oil cap failed, which explained why so much oil was all over the place. I told them what I first thought... and they said the mechanic actually had the look of death on his face when they said the car was coming back again. So the overfill was a mistake, the oil cap was a part failure.

But since the wrong oil was used, and because it was extremely overfilled, I think all the gaskets and seals should be replaced. Also, I sure hope my cats don't go bad.

The dealership is aware that a mistake was made and they are sincere and attentive to this situation. They are also aware that I have no plans to depart from this car.

I guess I will just have to continue driving it to find out if there are any issues. But it really kills me to put miles on this car.

As far as performance - there is no downgrade in that department. In fact, I think that 3k mile road trip really helped this car reach its sweet spot.
in2dwww is offline  
#14 Old 10-31-2012
Registered Users
 
Join Date: Jun 2006
Location: Bloomfield Hills Michigan, Spring Hill Florida & Lantana Texas
Vehicle: 2006 SLK55
Other Toys: 2015 Dodge Durabgo RT and 2014 Chrysler 300 SRT
Posts: 3,381
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Thanks: 213
Thanked 255 Times in 251 Posts
Quote:
Originally Posted by -1- View Post
As a member of this forum since 2006, I've never heard of a SLK 55 with a oil consumption issue until your post. Never heard of any SLK with a oil cap seal "failure". I would assume your oil filler cap wasn't properly tightened or worse not installed? .
Totally agree!!!!
matton is offline  
#15 Old 11-02-2012
Registered Users
 
Join Date: Jan 2007
Posts: 274
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 7 Times in 5 Posts
(Thread Starter)
UPDATE:

It turns out I have a leak on the right valve cover. Of course, both should be replaced. Also, because my car is 5 1/2 years old, it's time to replace the spark plugs. The dealer quoted me $1100 to do all this.

Now, I've had the valve cover gaskets replaced under warranty at ~16k miles several years ago. I know these are common on this car. Does anyone think that another failure might be normal? Or could this have been caused by an oil overfill?

The good news: it's not consuming oil.

Should I pressure the dealer to pay for the repair? Has anyone had to replace valve cover gaskets more than once?
in2dwww is offline  
#16 Old 11-02-2012
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 91,911
Country:
Chats: 38
Mentioned: 473 Post(s)
Tagged: 5 Thread(s)
Quoted: 6569 Post(s)
Thanks: 3,246
Thanked 11,098 Times in 8,451 Posts
i have had my valve covers replaced twice (under warranty) in the 5 years i have owned my 09 55 amg.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
Administrator/Founding Member
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#17 Old 11-03-2012
Premium Member
 
Join Date: Feb 2011
Location: Pacific NW, USA
Vehicle: 2008 SLK55 AMG
Other Toys: BMW X5, E63 AMG, K1600GT and a few aircraft
Posts: 277
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Thanks: 30
Thanked 38 Times in 33 Posts
It is not unusual to have a second valve cover leak. My dealer quoted $436 USD to reseal them. I don't know why the cover would need to be replaced.
rodell is offline  
#18 Old 11-03-2012
Premium Member
 
cobra8272's Avatar
 
Join Date: Jul 2012
Location: Perth, Australia
Vehicle: '05 SLK350
Other Toys: Fender Strat, Fender Tele
Posts: 1,059
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Thanks: 80
Thanked 105 Times in 79 Posts
Garage
Sorry Jeff - owned your 09 for 5 years ???
cobra8272 is offline  
#19 Old 11-03-2012
Administrator/Founding Member

 
jbanks15's Avatar
 
Join Date: Jun 2006
Location: Tampa, Florida
Vehicle: 2009 SLK 55 AMG Kleemann Supercharger, ECU tune, Headers and LSD, CF Diffuser
Posts: 91,911
Country:
Chats: 38
Mentioned: 473 Post(s)
Tagged: 5 Thread(s)
Quoted: 6569 Post(s)
Thanks: 3,246
Thanked 11,098 Times in 8,451 Posts
yes. bought May 08 so May 13 will be 5 years.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Jeff, US Army Master Sergeant Retired
Administrator/Founding Member
2009 SLK 55 AMG Black/Black
Kleemann Supercharger thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Kleemann ECU Tune, headers and downpipes thread here:

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Albums:
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

ClearBra
OEM MB Plexiglass Draught Stop
Smarttop version 3.22
Previous - 02 SLK 320, 05 SLK 350
jbanks15 is online now  
#20 Old 11-03-2012
Premium Member
 
cobra8272's Avatar
 
Join Date: Jul 2012
Location: Perth, Australia
Vehicle: '05 SLK350
Other Toys: Fender Strat, Fender Tele
Posts: 1,059
Country:
Chats: 0
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Thanks: 80
Thanked 105 Times in 79 Posts
Garage
Ah I see :-)
cobra8272 is offline  
Sponsored Links
Advertisement
 
Reply

  Lower Navigation
Go Back   Mercedes Benz SLK Forum > General Discussion about Mercedes Benz SLKs > AMGs

Bookmarks

Quick Reply
Message:
Options
Upload your files to MEGAUPLOAD
Upload your images to ImageShack

Register Now



In order to be able to post messages on the Mercedes Benz SLK Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Your Mb Cpo is only as good as your Mb Dealer wants it to be Berliner Heckflosse Off Topic 0 11-01-2011 04:09 AM
this is one crazy Dealer HwoALanG SLK R171 General Discussion 20 06-29-2010 01:50 AM
How much do you trust your MB dealer HBK General Discussion 35 06-17-2010 12:06 PM
Picking a Dealer / Salesperson webslinger SLK R171 General Discussion 46 06-14-2007 07:08 PM
Rate your dealer, get better service.... reallife General Discussion 0 07-28-2006 06:32 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome
 

Clubs, Garage Plus vBulletin Plugins by Drive Thru Online, Inc.