Dealership Trust

**DansSlk** · 12-27-2006

Something i have been wondering for a long time.

How many of you actually trust your dealer not the sales department but the parts and service people.

Do you feel you can trust them not to burn you?

I would really appreciate as many replies as possible guys and gals i am trying to build up an overall look here having seen both people elated with the service provided to people who have had car parts stolen when in the dealers care (this one i find particularly upsetting)

**etyu** · 12-27-2006

It takes time to develop relationships and trust. Referrals from good friends are important.

**FishtailnZ** · 12-28-2006

For the vast majority of my previous cars I've used a local non-dealer affiliated mechanical shop. But those were all domestic cars, and none of them in the same class as the SLK. As good as that shop was..is..they specialize in domestics and know those inside out -can't say the same for other brands though. So for the first time in a long time, I'll be depending on the dealership for any work that has to be done. How that works out remains to be seen. So for me I guess, knowing the shop/mechanics is the most important part.

**DansSlk** · 12-28-2006

This thread was prompted by the fact that my mum was ripped off at a dealership for several hundred pounds worth of parts that she purchased only to have them end up on a techs car and her running ancient wrecks leading to engine seizure and the loss of the vehicle this was unfortunately not discovered until today.

Its a shame that this business is in such a state of affairs i mean yeah dealers have always been expensive but that used to stand for something a very well trained tech who cared for the vehicles he worked on now i find them to be employing thief's and playing real nasty tricks.

Windscreens/Windshields are another an OEM MB screen will set you back a lot of cash but will fit like a glove a non OEM will not set you back anywhere near as much but will cause problems down the line its however funny that the customer always pays for OEM.

I am proud to say that my shop has never experienced anything like this i think partly because we have a generally older set of staff that are teaching the newbies not just a computer screen and the fact that behavior like this would simply not be tolerated in fact i would not put it past some of the techs here to make the offender part of a cars ignition system if something like this where to happen because its all about respect.

If you can watch as your cars are being worked on i urge you to do so i consider each and every single member of this site a friend and that means i have a duty to inform you of this sort of **** if you don't trust the kid down the road to do the work without you keeping watch then don't trust your dealership in fact its probably the same person.

I look forward to the responses this thread will hopefully attract and again ask you all to be careful with your pride and joy.

V8SLK · 12-28-2006

i have an indy that i trust 100%, but since i'm still under warranty, everything goes to the dealer. i'd like to trust them, but my confidence took a big hit when i saw some detectives walk in and moments later walk out with a mechanic in handcuffs. innocent until proven guilty, but not a good image for customers to see.

**DansSlk** · 12-28-2006

If you trust the Indy mate then my advice to you would be use them for as much as possible so long as you stick to MB OEM or parts recommend by the reputable tuners or whatever you will be fine

**DesignoSLK** · 12-28-2006

I had (I say "had" because I'm not there anymore.) a good technician who owned his own shop and was always up front about what I needed and what it was going to cost.

When I did go to the dealer to have my taillights replaced under recall, the servicing rep came out with $1300 worth of suggested services. About $400 of it I had already had done within the last month or so and about half the other stuff I could do myself.

As for the parts dept., it's a toss-up. I had a sales rep save me a few bucks on the first aid kit I had to buy, but when I went to check the replacement cost on my windshield, I was just floored! $450 for the glass and another $200 to install!! Not wanting to go with anything from Mexico and certainly not wanting to wait until I got here to Germany (Glass is like precious metals here.), I got my parts guy in CA to get it for me at wholesale and paid a local windshield install place $125 to install it.

Overall, I didn't care for my local dealership, they made you feel like if you're not driving a Merc of upper-class status, then they almost don't have time for you. 'Course, most of Las Vegas was like that anyway...good riddance.

BTW, the dealership is Fletcher Jones of Las Vegas.

FPF422 · 12-28-2006

since my last experience, no and I've decided to give its chance to an independent Mercedes shop the next time I need servicing.

**-1-** · 12-28-2006

I would only return to any dealer for a major warranty item. The SLK is the exception to maintain the warranty. There are excellent dealers and excellent mechanics. There are more that don't fall in that category. It's sad when you can't return to the authorized dealer and get satisfactory service. I would prefer a trusted, competent, mechanic for repair work.

**bclark** · 12-28-2006

I have more trust in the mechanics than in the suits. With the
latter, I'm not sure if it is a trust issue or a competence issue.

Jiveman · 12-28-2006

Having come from owning an Audi TT to an SLK I was rather hoping long trips to a reputable / knowledgeable dealer were over, sadly not. I always took the TT up to the oxford area where there are a number of good garages. It looks like I will be making the same trip with the SLK. I live less than a mile from my local Mercedes Dealership which makes it all the more annoying.

Is it worth contacting Mercedes and telling them what we think or has this already been done.

**SLKman** · 12-28-2006

Well, it is hard for me to vote 100% but each time I went to my dealer I have been taken care of and treated with respect.

Items I thought were not covered by my extended warranty were covered???

Having the base model SLK I was surprised to be treated so well.

Dealer is MB of North Houston.

SLKman

**DansSlk** · 12-28-2006

Quote:

Originally Posted by Jiveman

Having come from owning an Audi TT to an SLK I was rather hoping long trips to a reputable / knowledgeable dealer were over, sadly not. I always took the TT up to the oxford area where there are a number of good garages. It looks like I will be making the same trip with the SLK. I live less than a mile from my local Mercedes Dealership which makes it all the more annoying.

Is it worth contacting Mercedes and telling them what we think or has this already been done.

To be fair its not really Merc's problem most dealers including the one i work at are independently owned and its the responsibility of the group to maintain the standards only if things get real bad would MB pull the chain on them.

It might be worth getting hold of the groups MD and having a word with them see if you get anywhere

Jiveman · 12-29-2006

I think what kills a dealership is what they say they are going to do they should and if they mess up they put it right. BUT !!!! to say all the right things and then smile sickly when the work has not been done. or the comments coming back like, oh not again, just looses your confidence.

I think a lot of it also boils down to a captive market, tons of customers then who cares, a few customers lets look after them. In my experience London and south east dealerships tend to be poor. Move towards the midlands you get better service at a reduced cost.

Roadkinghi · 01-04-2007

The dealer in Honolulu had a bad rep. Sales and service. I caught them charging items not done, part missing and other disasters of work. Once the warranty ran out I was back with the local indy.
Once the dealership was sold and a couple of years go by I hear good things. Go back, go the car I want and out I go.
NOW comes the service. No better if not worse, can't figure out things, don't know what to do but are more concerned with ratings.
Last week's visit was the same, I wanted to get some items one the TSB listing checked, asked if they check all that are outstanding for the car, Yep no problem. When I get there the service rep (won't let you talk to a mechanic but must have this clean service rep talk to you) says they do not check TSB's unless I complain about each item.
I tell them NO wash, they did and did a bad job.
I asked for a safety check and was told that they do not issue to anyone that doesn't have an insurance card printed at the insurance office (mine sends me proof cards by email).
I asked the cracked turn signal on the mirror be replaced under warranty and he says they can't.
THEN he asks that I rate him high if called by MBUSA.
Yesterday I get a call from one of their reps for a rating and I rate him and them low. Her answer was, "You may get contacted by MBUSA so please rate your rep excellent". Again another one that doesn't listen.
I resolved that I would not buy another car from them, even though the sales side has improved, unless they fixed my turn signal (longer story) and that had no affect.
SOOO no more MB's unless I get to the mainland and buy.

**reallife** · 01-05-2007

If you have good or bad experiences with dealers and service departments why not make your information available for others....

Check out the link to this web site: http://www.dealerrater.com/

I am not affiliated in anyway. The site is available for all makes and locations including international. Just be sure to enter the dealer's legal business name and location to avoid duplicate entries.

I make a point of rating my service after every interaction where my money exchanges hands. I also informed my dealers saleman and service rep of the site and encouraged them to visit it. I also named names on the site. Specific individual names. I complimented them on their sales and service when I bought my car and again when I've been in for service. When I used to bring my old car in I was treated just like every other customer, with disdain. But now they remember me, they treat me and my car very well and they will continue to get excellent ratings as long as they are deserved.

Use the power of the Internet for our advantage!!

Roadkinghi · 01-16-2007

Thanks for the info on Dealer rating... done did it

Elwood · 01-17-2007

Will always take the SLK to the same garage. its not an official Merc one but it does only sell high quality sports orientated cars + I can trust them.

The car lost it Full-Merc history before I bought it anyways so it's not gonna add value or anything. Think the previous owner decided to take it to a non-merc garage because it's previous merc service was around £900 (£500 of this was labour). There wasn't even anything major to replace, just wiper blades, Oil, Filters etc. Everything was way overpriced (I'm sure they must have flouted some VAT rules along the way too by the looks of it. The dealership itemised every item at cost (Which seemed to include VAT already, which they already would claim back to offset there Output VAT). At the bottom of the invoice the 17.5% was then added on. Seemed to be double counted if you ask me. Anyway, wasn't me car then - just persuaded me never to take it back to the merc garage.

Paul · 09-14-2007

Wouldn't it be good if you could install cameras in your car so you could keep an eye on the mechanics? I'm pretty sure if Dan and NR4L got there technical abilities together they could come up with something. You could have two models a covert one, for interesting playback later, or a bloody great huge one as you open the bonnet / hood to act as a deterrent? They'd definitely think twice about pulling any strokes then!!

I always remember driving my fathers C Class some years ago when someone bump into the front of it. I didn't look like anything major so I took it to Mercedes Benz of Sheffield for a quote the guy in the repairs department started to reel off various different parts that probably would have been damaged in the impact. He then went on to give an estimate of £950.00. Even though I have a limited technical knowledge of motor vehicles I thought that it was a little excessive so I decided to get a second opinion from Mercedes Benz of Wakefield. The guy there looked at it and said all that it needed was a plastic insert which was a couple of pounds and the bumper needed realigning, total cost £65.00. Needless to say I wont be getting my car serviced at Mercedes Benz of Sheffield!!

View Poll Results: Do you trust your dealer/indy?
100% Trust	8	19.51%
All Depends On The Wrench Man	17	41.46%
About As Far As I Can Spit	16	39.02%
Voters: 41. You may not vote on this poll

12-27-2006	#1 (permalink)
DansSlk Dude Join Date: Jun 2006 Location: Wales Vehicle: 05 B55S (Brabus 6.1 S) Posts: 6,797 Country: Thanks: 96 Thanked 228 Times in 179 Posts	Dealership Trust Something i have been wondering for a long time. How many of you actually trust your dealer not the sales department but the parts and service people. Do you feel you can trust them not to burn you? I would really appreciate as many replies as possible guys and gals i am trying to build up an overall look here having seen both people elated with the service provided to people who have had car parts stolen when in the dealers care (this one i find particularly upsetting) __________________ One thing you will learn with German cars - If it's simple it ain't happening.

12-27-2006	#2 (permalink)
etyu Founding Member #2 / Ambassador Of Good Will Join Date: Jun 2006 Location: Orange County, CA Vehicle: 2008 SLK 55 Posts: 5,306 Country: Thanks: 381 Thanked 283 Times in 174 Posts	It takes time to develop relationships and trust. Referrals from good friends are important. __________________ *Eddy* To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. Pewter/Beige, PIII package, Airscarf, Hands-Free Communication System, Lighting package Designo Black Leather Cover on e-brake handle, ( To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. Bill T), SmartTop v1.0, Kleyman 3BFM (NoRegret Custom), Green Air Filters, *Mod. R170 ant.*, EuroClear sidemarkers w/PIAA PlasmaIon lamps, chromed front & rear turn indicator lamps, PIAA SuperPlasmaGTX front parking lamps, bilateral rear fog lamps enabled.

12-28-2006	#3 (permalink)
FishtailnZ Don't feed the trolls... Join Date: Jul 2006 Location: Nfld., Canada Vehicle: 2009 C63 pipelined Other Toys: Wife, kids, dogs... Posts: 1,506 Country: Thanks: 294 Thanked 223 Times in 99 Posts	For the vast majority of my previous cars I've used a local non-dealer affiliated mechanical shop. But those were all domestic cars, and none of them in the same class as the SLK. As good as that shop was..is..they specialize in domestics and know those inside out -can't say the same for other brands though. So for the first time in a long time, I'll be depending on the dealership for any work that has to be done. How that works out remains to be seen. So for me I guess, knowing the shop/mechanics is the most important part. __________________ - Bill Waiting on a 2009 C63 Fire Opal/Alpaca Premium+Media R.I.P. 2006 SLK55 Caspian Blue/Beige Stock 1/4 mile results: ET 12.72, trap 110.80, 60' 1.80 Some guys they just give up living and start dying little by little, piece by piece. Some guys come home from work and wash up and go racin' in the street... - B. Springsteen

12-28-2006	#4 (permalink)
DansSlk Dude Join Date: Jun 2006 Location: Wales Vehicle: 05 B55S (Brabus 6.1 S) Posts: 6,797 Country: Thanks: 96 Thanked 228 Times in 179 Posts	This thread was prompted by the fact that my mum was ripped off at a dealership for several hundred pounds worth of parts that she purchased only to have them end up on a techs car and her running ancient wrecks leading to engine seizure and the loss of the vehicle this was unfortunately not discovered until today. Its a shame that this business is in such a state of affairs i mean yeah dealers have always been expensive but that used to stand for something a very well trained tech who cared for the vehicles he worked on now i find them to be employing thief's and playing real nasty tricks. Windscreens/Windshields are another an OEM MB screen will set you back a lot of cash but will fit like a glove a non OEM will not set you back anywhere near as much but will cause problems down the line its however funny that the customer always pays for OEM. I am proud to say that my shop has never experienced anything like this i think partly because we have a generally older set of staff that are teaching the newbies not just a computer screen and the fact that behavior like this would simply not be tolerated in fact i would not put it past some of the techs here to make the offender part of a cars ignition system if something like this where to happen because its all about respect. If you can watch as your cars are being worked on i urge you to do so i consider each and every single member of this site a friend and that means i have a duty to inform you of this sort of **** if you don't trust the kid down the road to do the work without you keeping watch then don't trust your dealership in fact its probably the same person. I look forward to the responses this thread will hopefully attract and again ask you all to be careful with your pride and joy. __________________ One thing you will learn with German cars - If it's simple it ain't happening.

12-28-2006	#5 (permalink)
V8SLK Elite SLK World Member Join Date: Aug 2006 Location: Home of the brave Vehicle: 05 SLK55 AMG Posts: 1,071 Country: Thanks: 40 Thanked 48 Times in 26 Posts	i have an indy that i trust 100%, but since i'm still under warranty, everything goes to the dealer. i'd like to trust them, but my confidence took a big hit when i saw some detectives walk in and moments later walk out with a mechanic in handcuffs. innocent until proven guilty, but not a good image for customers to see.

12-28-2006	#6 (permalink)
DansSlk Dude Join Date: Jun 2006 Location: Wales Vehicle: 05 B55S (Brabus 6.1 S) Posts: 6,797 Country: Thanks: 96 Thanked 228 Times in 179 Posts	If you trust the Indy mate then my advice to you would be use them for as much as possible so long as you stick to MB OEM or parts recommend by the reputable tuners or whatever you will be fine __________________ One thing you will learn with German cars - If it's simple it ain't happening.

12-28-2006	#7 (permalink)
DesignoSLK Professional TV Watcher Join Date: Sep 2006 Location: Kaiserslautern, Germany Vehicle: 2000 Designo SLK230 Posts: 1,702 Country: Thanks: 98 Thanked 23 Times in 18 Posts	I had (I say "had" because I'm not there anymore.) a good technician who owned his own shop and was always up front about what I needed and what it was going to cost. When I did go to the dealer to have my taillights replaced under recall, the servicing rep came out with $1300 worth of suggested services. About $400 of it I had already had done within the last month or so and about half the other stuff I could do myself. As for the parts dept., it's a toss-up. I had a sales rep save me a few bucks on the first aid kit I had to buy, but when I went to check the replacement cost on my windshield, I was just floored! $450 for the glass and another $200 to install!! Not wanting to go with anything from Mexico and certainly not wanting to wait until I got here to Germany (Glass is like precious metals here.), I got my parts guy in CA to get it for me at wholesale and paid a local windshield install place $125 to install it. Overall, I didn't care for my local dealership, they made you feel like if you're not driving a Merc of upper-class status, then they almost don't have time for you. 'Course, most of Las Vegas was like that anyway...good riddance. BTW, the dealership is Fletcher Jones of Las Vegas. __________________ Kevin An American in Germany... To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. '00 SLK230 Designo copper, '06 Saturn Vue, Cessna 172 (pilot)

12-28-2006	#8 (permalink)
FPF422 Founding Member Join Date: Jun 2006 Location: Buizingen - Belgium Vehicle: '05 SLK 350 - 7G Posts: 852 Country: Thanks: 0 Thanked 0 Times in 0 Posts	since my last experience, no and I've decided to give its chance to an independent Mercedes shop the next time I need servicing.

12-28-2006	#9 (permalink)
-1- Don Join Date: Jun 2006 Location: Virginia USA Vehicle: SLK 55 ///AMG The MON55TER on the block Posts: 2,231 Country: Thanks: 54 Thanked 57 Times in 41 Posts	I would only return to any dealer for a major warranty item. The SLK is the exception to maintain the warranty. There are excellent dealers and excellent mechanics. There are more that don't fall in that category. It's sad when you can't return to the authorized dealer and get satisfactory service. I would prefer a trusted, competent, mechanic for repair work. __________________ To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. *----------------1-----------------* --------SLK 55 ///AMG--------- THE MON55TER ON THE BLOCK

12-28-2006	#10 (permalink)
bclark Elite SLK World Member Join Date: Jun 2006 Location: Oak Park, Illinois, USA Vehicle: 2005 Black SLK Posts: 264 Country: Thanks: 5 Thanked 4 Times in 1 Post	I have more trust in the mechanics than in the suits. With the latter, I'm not sure if it is a trust issue or a competence issue.

12-28-2006	#11 (permalink)
Jiveman SLK World Member Join Date: Sep 2006 Location: UK Vehicle: SLK280 Sport Posts: 41 Country: Thanks: 0 Thanked 1 Time in 1 Post	Having come from owning an Audi TT to an SLK I was rather hoping long trips to a reputable / knowledgeable dealer were over, sadly not. I always took the TT up to the oxford area where there are a number of good garages. It looks like I will be making the same trip with the SLK. I live less than a mile from my local Mercedes Dealership which makes it all the more annoying. Is it worth contacting Mercedes and telling them what we think or has this already been done.

12-28-2006	#12 (permalink)
SLKman Founding Member Join Date: Jun 2006 Location: Houston Texas Vehicle: 2000 Copper Designo Sport Posts: 1,063 Country: Thanks: 261 Thanked 73 Times in 35 Posts	Well, it is hard for me to vote 100% but each time I went to my dealer I have been taken care of and treated with respect. Items I thought were not covered by my extended warranty were covered??? Having the base model SLK I was surprised to be treated so well. Dealer is MB of North Houston. SLKman __________________ To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. 2000 SLK230 copper Designo Sport To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 5 or greater. You currently have 0 posts.

12-29-2006	#14 (permalink)
Jiveman SLK World Member Join Date: Sep 2006 Location: UK Vehicle: SLK280 Sport Posts: 41 Country: Thanks: 0 Thanked 1 Time in 1 Post	I think what kills a dealership is what they say they are going to do they should and if they mess up they put it right. BUT !!!! to say all the right things and then smile sickly when the work has not been done. or the comments coming back like, oh not again, just looses your confidence. I think a lot of it also boils down to a captive market, tons of customers then who cares, a few customers lets look after them. In my experience London and south east dealerships tend to be poor. Move towards the midlands you get better service at a reduced cost.

01-04-2007	#15 (permalink)
Roadkinghi SLK World Junior Member Join Date: Dec 2006 Location: Kailua Hawaii Vehicle: 2005 SLK 350 Launch Edition Other Toys: Harley Davidsons, Mercedes, Jeep, Ford truck, others Posts: 7 Country: Thanks: 0 Thanked 0 Times in 0 Posts	The dealer in Honolulu had a bad rep. Sales and service. I caught them charging items not done, part missing and other disasters of work. Once the warranty ran out I was back with the local indy. Once the dealership was sold and a couple of years go by I hear good things. Go back, go the car I want and out I go. NOW comes the service. No better if not worse, can't figure out things, don't know what to do but are more concerned with ratings. Last week's visit was the same, I wanted to get some items one the TSB listing checked, asked if they check all that are outstanding for the car, Yep no problem. When I get there the service rep (won't let you talk to a mechanic but must have this clean service rep talk to you) says they do not check TSB's unless I complain about each item. I tell them NO wash, they did and did a bad job. I asked for a safety check and was told that they do not issue to anyone that doesn't have an insurance card printed at the insurance office (mine sends me proof cards by email). I asked the cracked turn signal on the mirror be replaced under warranty and he says they can't. THEN he asks that I rate him high if called by MBUSA. Yesterday I get a call from one of their reps for a rating and I rate him and them low. Her answer was, "You may get contacted by MBUSA so please rate your rep excellent". Again another one that doesn't listen. I resolved that I would not buy another car from them, even though the sales side has improved, unless they fixed my turn signal (longer story) and that had no affect. SOOO no more MB's unless I get to the mainland and buy.

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01-05-2007	#16 (permalink)
reallife Senior SLK World Member Join Date: Jun 2006 Location: Gig Harbor, WA Vehicle: 2006 SLK 55 Posts: 154 Country: Thanks: 0 Thanked 1 Time in 1 Post	DealerRater web site If you have good or bad experiences with dealers and service departments why not make your information available for others.... Check out the link to this web site: http://www.dealerrater.com/ I am not affiliated in anyway. The site is available for all makes and locations including international. Just be sure to enter the dealer's legal business name and location to avoid duplicate entries. I make a point of rating my service after every interaction where my money exchanges hands. I also informed my dealers saleman and service rep of the site and encouraged them to visit it. I also named names on the site. Specific individual names. I complimented them on their sales and service when I bought my car and again when I've been in for service. When I used to bring my old car in I was treated just like every other customer, with disdain. But now they remember me, they treat me and my car very well and they will continue to get excellent ratings as long as they are deserved. Use the power of the Internet for our advantage!!

01-16-2007	#17 (permalink)
Roadkinghi SLK World Junior Member Join Date: Dec 2006 Location: Kailua Hawaii Vehicle: 2005 SLK 350 Launch Edition Other Toys: Harley Davidsons, Mercedes, Jeep, Ford truck, others Posts: 7 Country: Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for the info on Dealer rating... done did it

01-17-2007	#18 (permalink)
Elwood SLK World Member Join Date: Nov 2006 Location: Co. Durham Vehicle: SLK 230 1998 Posts: 91 Country: Thanks: 0 Thanked 0 Times in 0 Posts	Will always take the SLK to the same garage. its not an official Merc one but it does only sell high quality sports orientated cars + I can trust them. The car lost it Full-Merc history before I bought it anyways so it's not gonna add value or anything. Think the previous owner decided to take it to a non-merc garage because it's previous merc service was around £900 (£500 of this was labour). There wasn't even anything major to replace, just wiper blades, Oil, Filters etc. Everything was way overpriced (I'm sure they must have flouted some VAT rules along the way too by the looks of it. The dealership itemised every item at cost (Which seemed to include VAT already, which they already would claim back to offset there Output VAT). At the bottom of the invoice the 17.5% was then added on. Seemed to be double counted if you ask me. Anyway, wasn't me car then - just persuaded me never to take it back to the merc garage.

09-14-2007	#19 (permalink)
Paul Senior SLK World Member Join Date: Jul 2007 Location: Sheffield Vehicle: SLK55 Posts: 140 Country: Thanks: 0 Thanked 0 Times in 0 Posts	Wouldn't it be good if you could install cameras in your car so you could keep an eye on the mechanics? I'm pretty sure if Dan and NR4L got there technical abilities together they could come up with something. You could have two models a covert one, for interesting playback later, or a bloody great huge one as you open the bonnet / hood to act as a deterrent? They'd definitely think twice about pulling any strokes then!! I always remember driving my fathers C Class some years ago when someone bump into the front of it. I didn't look like anything major so I took it to Mercedes Benz of Sheffield for a quote the guy in the repairs department started to reel off various different parts that probably would have been damaged in the impact. He then went on to give an estimate of £950.00. Even though I have a limited technical knowledge of motor vehicles I thought that it was a little excessive so I decided to get a second opinion from Mercedes Benz of Wakefield. The guy there looked at it and said all that it needed was a plastic insert which was a couple of pounds and the bumper needed realigning, total cost £65.00. Needless to say I wont be getting my car serviced at Mercedes Benz of Sheffield!!