Originally Posted by DansSlk

In the UK we are required to supply an MB loner for breakdowns and repair work other than a basic service if the owner requests one.

And it must be of similar spec if somebody arrived in an S we could not give them a smart car loner would need to be something like a C, E or CL.

I know this does not directly help you Doug mate i am just surprised if its not like this in the US also.